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December 2023 by Favian R.
if you have multiple wokers standing around and not doing anything and asks for help on a tv that we wanted and you would think to have decency to help but no insted they just watched and gave us smart rude comments
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August 2023 by Kimberly Crawford
Don't advertise and make an appointment to repair a printer if the on site team then informs you they don't repair printers.
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June 2023 by Sharron Clausen
Had great service with thomas.
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May 2023 by Scott Dooley
Bad installs on my dishwasher and fridge. Asked multiple times for someone to come out and check them out because of the issues I’ve had on them since the install. Paid extra for the membership to cover these problems but of course you can’t get a hold of anyone. Just tried calling for the 6th time and either the phone gets disconnected or doesn’t work.
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March 2023 by Sonja Bigley
The Geek squad is amazing. I have worked with Tommy on several different problems and he is professional, knowledgeable and very patient. I couldn’t ask for better tech support.
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February 2023 by Michael F
Very disappointing GeekSquad experience. I set up an appointment through Apple Support to have my iPhone battery replaced at the Kenosha store.I was halfway there when I got an email that they were down a repair agent & couldn’t do same day repairs. (Understandable)I tried to call the member and the store at the extension provided to reschedule but instead got sent to three different call center people.I was on hold with the first one for 10 minutes and he said there was no record of my appointment before he dropped the call. Same thing with the second person. The third simply told me to call Apple & hung up on me!I wasted 45 minutes & could never reach a live person in Kenosha.Never again!
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February 2023 by Dave Bloom
Wife ordered a TV. Got an email saying it'd be ready for pickup. Drove there, got there and the kid told her it wasn't ready, couldn't tell her when it was going to be ready. No apology. No empathy. Zero customer service.
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February 2023 by A dF
Love how I was treated like a VALUED customer even though it was my first time buying a brand new truck.
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February 2023 by Tony Kucharski
Worked with Jay from the Geek squad on my iPhone. Jay we amazing and solved my problem quickly. He even had some great movie references while he was helping me.
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February 2023 by Roy Warnock
Very knowledgeable and friendly. Helped with all my issues
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April 2022 by Sophia B.
Andy came to the house saw the washer dryer i needed to replaced and ordered me a new one . However, the new one is the wrong size!! And he ordered multiple parts that were not needed. Very unprofessional customer service agent hung up on me when i said i want to cancel for a full refund.
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February 2022 by Kenneth Zickovich
They came in one look at my TV and they knew what was wrong they ordered the part came in two weeks later and the TV is as good as new