Geek Squad offers repair, installation, and setup services for various tech devices at over 1,100 Best Buy stores. They handle most makes and models of computers, tablets, TVs, home theaters, car stereos, GPS devices, cell phones, and home appliances. Their team helps customers fix issues and learn how to get the most from their technology. Customers appreciate the helpfulness and expertise of the agents, especially when it comes to resolving complex problems, like identifying outlet issues that cause appliance failures. The service quality varies, with some customers praising the staff for excellent support and others noting difficulties, such as poor communication. Overall, Geek Squad is known for reliable repairs and support, including assistance for special needs individuals, demonstrating their commitment to customer satisfaction. Their goal is to provide effective solutions and support for all kinds of technology needs.
My laptop was completely wiped of all malware. Great job!
April 2024
Called to make an appointment. Associate spoke very poor English and was almost impossible to understand. When I asked to repeat her questions, she became somewhat short with me. Very poor customer service.
June 2022
Geek squad is awesome. My son is special needs and we have taken his computer there SEVERAL times and they have done what was asked each time THANK YOU GEEK SQUAD
