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July 2024 by Renee Schwartz
Horrible place no payment arrangement available. Ridiculous we will be looking for different service. You don't deserve a star, it the only way I could start a review.
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July 2024 by Beatriz Zagal
Very bad service, you arrive you have to sign and wait up to 40 minutes, the workers take time with a single customer, they are almost always angry to pay, they demand the owner's identification, they lack a collection machine, the Beloit branch is the best.
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July 2024 by Lisa Koen
Worse experience with a mobile phone because it's new and no one seem to be able to help you. I regret switching from a different carrier.
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July 2024 by Aide Morales
Very bad service, the box does not arrive and they also charge you and when you call they still get upset
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June 2024 by Patti Moore
I think that if someone is going to pay up front for a phone you should have them in the store.
I think management should have a suggestion box and or talk to the staff about what improvements can be made.
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June 2024 by Damion Colson
All Spectrum cable, internet, phone, and customer service are lier! Aint honest & very disrespectful!
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June 2024 by Ashley Chase
Got me in and out with my router exchange. Thanks
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June 2024 by Jillian Rowley
So facing useless
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May 2024 by pj jim
3 employees
1 busy
2 disappeared in backroom
No point in signing in when walking in
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May 2024 by MItch Czaplicki
If you're dropping off or exchanging equipment, be prepared to wait. The mobile customers take hours to finish with. I just sat for an hour and a half just to change out a modem. It's ridiculous. Their system doesn't work correctly and the manager sits in back while the employees struggle with problems.
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May 2024 by Bob Bole
Yeah, maybe not have every person in the store. Signing up people for cellular plans while leaving customers sitting waiting to return equipment, which would take 5 minutes.
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May 2024 by Joe Simpkins
over an hour wait to simply pick up a new modem / router that was "waiting for me". Absolutely horrible system. 3 employees all helping people with phones which took FOREVER! Leave one line for basic stuff. A couple of poor old dudes just stuck
waiting to pay a bill. Awful. Not to mention the awful equipment that didnt work right the first time. ugh.
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May 2024 by Mr. Hibb
They were closed on Thursday when I stopped by
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April 2024 by Kris N
They provide their own equipment; which is absolute trash. My router goes off every day for no reason. It’s in a place I can’t access easily. I asked for them to change where it’s at and was told I’d be charged $65 just to do this simple thing. They’d rather give you garbage equipment; then expect you’ll keep paying for it. Well guess I’m screwed because no one else does internet service near me.
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April 2024 by Patricia Crement
Thank you to Joey and Chris who were amazing and patient and professional. I can honestly say I like Spectrum again because of them!
