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January 2024 by Henry Garcia
Excellent client service. speed, friendliness, safety and mastery of their work, characterize the store staff.
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January 2024 by Heike C. O'Day (CPP)
We were on our way through Madison when the motor on our car blew. We made it into the parking lot of this Advance Auto Parts store. Shane, who's an employee there, was soooo very helpful and tried everything he could to get our car going (at that time we did not know yet what was wrong). He went out of his way to help. Seriously, if every employee anywhere would be this kind and take customer service to this level, people would come back to enjoying shopping in person.
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December 2023 by N8 C
Nice employees
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November 2023 by Melissa Agard
Neighborhood Heroes at this location!Blake at Advanced Auto Parts on the Northside of Madison is just the the kind of guy you want on your side!Kind, generous with knowledge, and top notch service as well. Great combo.New battery in and ready to roll!
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August 2023 by Rahul Kamath
Nicholas was incredibly helpful in helping me to select and install a battery. Normally installing a battery isn't that hard, but my 15-year old battery (!!!) was corroded pretty badly and required a heck of a lot of attention in order to replace it. Nicholas went above and beyond in cleaning out the mess and putting the new one in. Probably took a good 20 minutes, but he did it with a very positive attitude, and cracked a lot of funny jokes too. Super helpful and I really appreciate how great the service was. Thank you!
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August 2023 by George Smith
Shout out to Tony for the top notch customer service! He went above and beyond to make sure I was able to get my battery replaced, and also was extremely helpful in getting my questions answered. Thanks again Tony!
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July 2023 by Dustin White
Very nice employee answered my call. Very knowledgeable, helpful, and well-mannered.Showed me where the part I needed was located. I was able to check and recharge my Air conditioner. They can't work on the car, but they saved me hundreds! I was helped by Tony and the problem was solved.
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July 2023 by P M
Normally a store like this would get a 3 star because it is what it is. Nothing special about it. Except the guy who helped me was so incredible. Looking at my car, showing me things, explaining things and then guiding me to where each thing was. I know air filters are not sexy, but I needed one and this guy was exceptional and kind and patient. I only want to go back and get all my items from this location only.
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July 2023 by Alec LePoidevin
My truck was not shifting into gear and I was stuck in a parking lot. I’m from the Milwaukee area so it would have been a really tough situation. I called Advanced Auto and spoke to the employees there, Shane was a HUGE help. This awesome guy walked me through some options and helped me find the part I needed to get my truck back on the road. Incredibly grateful for his help, thank you!!
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July 2023 by cami dawn
They helped to fix my wiper blades , so let it rain let it rain .
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April 2023 by Ty Gruenenfelder
Customer service not very good younger guy working Kaleb was very rude
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March 2023 by Andrew P
I’ve been coming here for years. Staff are always super friendly, quick, and knowledgeable. FYI they do a bunch of stuff for free like battery charging, wiper installation, check engine light diagnostic, etc. Great place.
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March 2023 by Gregory Zinkie
Helpfully ppl there guy didn't have what I inquired about, he checked store then he looked it up & explained to me how it worked mechanically. That is why & what I walked in to do get information and waste time waiting for friend.
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February 2023 by scott warnecke
The service and getting the right stuff to do each job is very important! And I would say that they are 4.75 star's
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January 2023 by Kelly Fitzgibbon
Went to buy a set of windshield wipers and the young man who was there was extremely helpful and kind. He even installed them for me!!?
