-
December 2023 by Mama
No greeting at the door and when we started looking around a man came over and just gave us a plastic container and said put all the eyeglasses you try on in this bin and then walked back to the front desk. We tried on a few pairs and left. We then went down the street and got amazing service at Target Optical and bought three sets of glasses. American Best do better. Good costumer service matters.
-
October 2023 by Elonda Montanye
The one on the West Side of Madison, 5 Stars for sure. The one on the East Side...0. don't go in there...you will get ignored. They will pretend you just didn't come in there twice in 10 minutes, and then stare at you, when they finally stop pretending they were working so hard at not working.
-
August 2023 by michelle gleich
Way cheaper than Stanton Optical and way better service. Definitely recommend.
-
June 2023 by Barb Perkins
I was promptly waited on and staff was greatly helpful. This place has great choices for frames and reasonable prices for the progressive lenses I need. Can't wait to receive the call that my glasses are in!
-
May 2023 by Eileen Stearns
The Dr was amazing but the woman who checked me out did a horrible job. She kept talking about contacts and I kept telling her I am here for glasses only. She had me sign up for 3 year membership to get a discount on contacts and charged me for a contact exam and charged me $129 instead of $79
-
April 2023 by kirk holcomb
The Dr was amazing but the woman who checked me out did a horrible job. She kept talking about contacts and I kept telling her I am here for glasses only. She had me sign up for 3 year membership to get a discount on contacts and charged me for a contact exam and charged me $129 instead of $79
-
April 2023 by Jenny Zimmerman
I had an appointment at 12:10pm. Had to wait until 12:30pm to be seen. During my appointment the technician spoke quietly and was acting very bored and like I was just a number for her to get done with. She wasn’t people friendly.I then finished my eye exam (did it via tele ) the exam was great!I then had to wait over 30 minutes to check out. I felt the time I had to spend to be at my eye appointment was ridiculous and I felt so wasn’t a priority.
-
March 2023 by Michelle Green
I used to work there. I enjoyed the work that came along with the job. I will say that when I went in to drop off my jackets and to pick up my daughters glasses, the atmosphere was unpleasant. We were treated like garbage. I know I didn't leave on the best terms but I did what was right for me and my mental health at that time but it still doesn't excuse the fact that we were treated poorly. We will not be returning there. I'm sure everyone there will say "good, we don't want your business anyway." Very unfortunate.
-
February 2023 by LAUREEN McHUGH
The $20 extra tests is priceless! It takes a picture of your eye health “inside” and veins, … it was $300 at previous
-
October 2022 by Josie Vinder
The ladies here are so helpful! Great customer service and I got my glasses a week earlier than promised.
-
September 2022 by John Craig
Everyone here treats you like family and the customer service is wonderful. Dontrelle told me to check on my phone for my contacts they could take up to 2 weeks. I got mine the next week could not be any happier with my experience.
-
July 2022 by Connie Dejung
I have been a customer of America's Best for many years. Great service! Grace and Ann helped me fix a mistake I made on my contact lens order. Saved the day!
-
March 2022 by Tony T
Overall experience was great. The optometrist was polite courteous and listened to my concerns regarding my vision. He gave me a prescription to get new glasses. Had to wait a little bit to get my frames sized for my lenses. I definitely recommend coming here. The staff was friendly courteous and were able to answer all of my questions regarding my glasses and the length of time it would take to get them.
-
March 2022 by Anthony Dale Steelman
Been using Americas Best for many years, and I’ve sent them several customers. Very friendly. Clean store. However, I went and picked up my new glasses and contacts today. Worst service ever. Haven’t worn contacts in years. They were in the bag with my glasses. I guess she assumed I knew everything. Going back next week.
-
March 2022 by Allie Lawson-Moen
I think people should be told that the free exam and 2 pair for $69 only applies if you don’t have insurance. I didn’t realize it until AFTER I left and was driving home, wondering why I paid so much for two pair of glasses and an eye exam!! To me this is rather misleading. I walked out spending almost $200!
