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November 2023 by Jam Mason
Seriously people. This was rated 8/10 on another site. Some of the paint was peeling. They did the absolute minimal for 'updates'. Sheets blankets and towels were dingy and worn out.You could see the stripes of the pillow through the thread are pillowcase. Therefore no pillow..Check in was an arduous process....over 25 minutes. IF it was a new employee I would have understood. And last but not least, I kid you not, in the middle of the night part of the ceiling trim fell down. It was used, I think, to take away the obvious color mismatch of tainted ceiling. The color was aged on one side and freshly painted on the other. (See above the minimal update comment)I would have added lost the few I took likely due to a poor nights sleep.Oh, did I mention the heat/air unit constant fan rattling.You decide ....Rooms: Awful and threadbare bedding
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November 2023 by Jes C.
Great location, multiple shopping, food, mall, etc. only 20min to downtown Madison.If you have smell sensitivities though I don’t recommend this place. I had a headache the entire time and they were full so I couldn’t get a new room. Very musty though. The rooms were in okay shape- patio chairs ripped though but everything worked. Bed was okay - firm if you like it.Service was terrible. Waiting in line to check in with five people and one service rep and another lady on her computer just ignoring us. Trying to get in at night workers were just on their phones ignoring the obvious knocks on the door. Called to get more towels and it just kept ringing and ringing for over 15 min at around 9pm. Go downstairs and again they are just on their phones texting while someone is calling.Pool was okay - cold when entering but you warm up fast. I went around 8:30pm (closed at 10pm) and there was no towels.Due to the smells I would not return
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November 2023 by Kevin McCoy
Keurig machine wasn’t working so had to fix it but regret cuz coffee in lobby is way better. No bathroom mat, small toilet, sink only in bathroom. Had 1 of room keys not working issue.Rooms: Has a couch with pull out bed, springs pushing you in your back, feels uncomfortable
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October 2023 by GSS
The hotel double charged me for a two night stay . I've talked to four different people to get the issue fixed I've had four different people say the money would be refunded. It's been two weeks still no refund . Don't worry guys I'm going to corporate next your not going to rob me of 178 dollars . Place is a
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October 2023 by Katie Siravo
Night audit didn't answer phone when I called from room about ten times ... what if there was an emergency. He also messed up a transaction. I'll stay at the cheaper hotels nearby next time. Fix my issue and I'll change my review.
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September 2023 by Stone Leigh
Stayed 30 days for work and they do not give points for corporate lodging... No Hot water in the AM time... breakfast was often cold... the microwave kept cutting out after a minute, ask for a different one but was ignored...paid for late checkout due to working nights and maid was banging on the door at strait up 11... never will i stay at this hotel....Rooms: No Hot water in the AM time..
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September 2023 by Olivier L.
I regularly go to hotel for work and the only thing I really want is proper bed, decent soundproofing, good Wi-Fi a decent shower and water that does not taste bad. This is hotel has everything wrong. It is literally the worst Wi-Fi connexion ever, it disconnects after less than a few seconds/minutes of being connected., Water taste like mold. The beds are uncomfortable bed. I Will never come back to this hotel.
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September 2023 by Pam A
Rooms were clean and breakfast was good. No regrets staying here. At first I thought the bed seemed jiggly and not as solid as other hotel beds but it was comfy. We weren't able to get the fan to stay constant on but the hotel was quiet despite being nearly full.Walkability: We walked to Panera for better coffee options. It was a very quick walk.
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September 2023 by Scott Eggert
I can't speak on service as I was an extended stay and minded my own business, but the lobby, pool/hot tub area, and my room were nice.
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August 2023 by Jill Anderson
Came into town to visit family, stayed Fri-Sun in July. Very easy to get a reservation, room was a suite and very comfortable, has a pool & hot tub. Breakfast available. Very enjoyable!!! Will stay again!!!Rooms: We had a 2 room suite for UNDER $150/night over a weekend!!!!
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August 2023 by Dean W.
Nothing spectacular. Rooms were dated. Breakfast were good. Staff was very friendly.
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July 2023 by Haley Mbaya
The room itself was fine but the mattress was seeping yellow drainage through the sheets. When we asked the staff for help, nothing was done and then once we returned to the hotel, the man at the desk stated he had no authority and could only move us rooms. We had to move not only our things but our two kids as well- packing up after a few days of staying in a room is a lot of work and the fact that it wasn’t taken care of like they promised it would be is very frustrating.Rooms: The room itself was fine but the mattress was seeping yellow drainage through the sheets. When we asked the staff for help, nothing was done and then once we returned to the hotel, the man at the desk stated he had no authority and could only move us rooms. We had to move not only our things but our two kids as well- packing up after a few days of staying in a room is a lot of work and the fact that it wasn’t taken care of like they promised it would be is very frustrating.
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July 2023 by Chris Osborne
The rooms are clean and have nice amenities. There are plenty of places to eat that you can walk to. Right off the interstate and easy access. We didn't use the pool, but it seemed nice.Food & drinks: Lots of restaurants nearby and walkable.
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July 2023 by Cynde A.
What a GEM. Great location and easy commute to East Towne, Sun Prairie and Downtown Madison. Friendly and amazing staffExcellent maintenance for an older building. Pool beauitful and relazing!!
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April 2023 by Monike Hill
The front desk staff was amazing and even put us on a floor away from a loud bowling group. Best hot tub!! Most hot tubs are huge steps and are difficult to get in and out of. This one had normal sized steps and great jets!!
