Boost Mobile at 656 S Gammon Rd, Madison, WI, offers a variety of wireless services and devices. Customers can choose from the latest 5G devices and prepaid plans powered by the Boost Wireless Network, with deals on phones from Apple, Samsung, Motorola, and more. The store has received praise for its friendly and helpful staff, with customers highlighting positive interactions with employees who are polite, patient, and attentive. One customer appreciated an employee’s assistance in resolving a difficult activation issue and noted that the staff member was kind and didn’t make them feel silly asking questions. Another reviewer shared a great experience with an employee who managed multiple requests efficiently, diffusing a tense situation and providing clear answers. Customers also mentioned that employees go above and beyond to help, with one staff member assisting in setting up a phone and making sure it was connected properly. However, some reviews pointed out frustrations with the website and activation process, citing unclear instructions and incompatibility issues that made the experience time-consuming and disappointing. Despite these challenges, the overall impression is that Boost Mobile’s store staff are dedicated to providing good customer service, making it a helpful place for those seeking wireless solutions.
The reps there are ALWAYS knowledgeable and quite helpful. They’re also down to earth and know we’re all on this journey together, so they go out of their way to treat everyone with respect and act as community members SHOULD with each other and us! LOVE this store and their peeps. .
September 2024
Nat was funny and really helpful and took great care of me and my boyfriend when he couldn't get a new number to pop for one of our lines.
August 2022
Terrance at East Washington location went above and beyond to get our phone set up and connected , very kind and respectful. Definitely recommend this store.
