CarMax in Madison, WI offers a wide selection of used cars, trucks, and SUVs, making it easy for customers to find the perfect vehicle. The car-buying experience is stress-free, with no haggling or pressure. Customers can also sell their cars to CarMax, even if they don't purchase one from them. The employees at the Odana Rd. location, such as Madie and Kenny, are praised for their exceptional customer service, making customers feel comfortable and informed throughout the buying and selling process. The Madison CarMax team, including Jeremy, Sam, Alexis, Chuck, and Alex, are also highly regarded for their professionalism and straightforward approach. Customers who have purchased or sold vehicles at the Madison CarMax location have consistently positive experiences. They appreciate the team's willingness to address any issues that arise, such as replacing missing parts or covering the cost of new tires. The extended warranty offered by CarMax is also considered a valuable asset. Overall, CarMax in Madison, WI is highly recommended for its extensive vehicle selection, transparent sales process, and exceptional customer service. The dealership is known for its ability to cater to a wide range of customers, including those with less-than-perfect credit, and for its commitment to ensuring customer satisfaction.
Sam was excellent! Very helpful and knowledgeable. Pleasant to work with.
June 2025
Sold my car. The offer was great and process was fast and easy!
June 2025
I ended up returning the car I purchased (through no fault of CarMax), and I still wanted to take the time to give a shoutout to the Madison Carmax. They were extremely helpful and straightforward throughout the entire process. Jeremy, Sam, and Alexis were all fantastic to work with. I would buy from them again in a heartbeat.
