Russ Darrow Kia of Madison is a well-regarded Kia dealership in the Madison area, offering a wide selection of new Kia cars, minivans, and SUVs, including the K5, Forte, Rio, Carnival, Sorento, Soul, and Sportage. The dealership also has pre-owned models and vehicles priced under $9,995. Customers have praised the dealership for its exceptional customer service, with staff such as Brandon, Jonathan, and Anthony receiving high praise. They are known for their patience, helpfulness, and willingness to go the extra mile, such as staying late for test drives and making congratulation signs. The finance manager is also commended for making the car buying process smooth and easy. The purchase experience is described as pleasant and pressure-free, leaving customers satisfied with their vehicle choices and prices. The dealership is part of Wisconsin's All-Time Sales Leader group, the Russ Darrow family of dealerships, which adds to its positive reputation. Customers frequently mention the helpfulness and thoroughness of the staff. One customer shared how staff helped locate a precious family heirloom—a grandmother’s ring—that slipped off during a drive. Nick and Eric took off a small panel and used a camera to find the ring behind the steering wheel, showing patience and persistence. Many recommend Russ Darrow Kia on Odana Road for their helpfulness, especially in unusual situations. Others shared that buying a car from this dealership has always been a great experience, with staff like Mike making the process smooth and flawless. Overall, the dealership maintains a strong reputation for excellent service and customer satisfaction. The service department also receives high praise. One customer mentioned always having exceptional maintenance service. Recently, for a bumper repair, there was a miscommunication at first, but after speaking privately with the manager and the service rep, they went out of their way to make things right and ensure a smooth process. Customers appreciate the staff’s dedication to making repairs and service experiences positive. Additionally, the service team is attentive and communicative; for example, Joe in the service department kept a customer updated at every step when a check engine light came on and parts were ordered. Many customers state they will return to this location for future service needs, highlighting the dealership’s commitment to quality and customer care.
Our sales person, Everett, was a joy to chat with as we found our new-to-us vehicle! He was low-pressure and fun. The search lasted over a week as we considered multiple options and he was great about keeping in touch over text.
September 2026
Bought a car from Eric R. Was on point and went overboard to help us. Had 0 issues and was in contact even after to make sure everything was good.
September 2026
Service dept took great care of me! Eric is the best!
