Chase Bank offers various banking services, including checking, savings, and mobile banking. Customers appreciate the friendly and quick service from staff members like tellers and bankers, who go out of their way to assist, such as helping with digital wallets and refunds. One staff member was praised for making multiple calls to help recover a mistaken fee, showing dedication to customer support. However, some customers find the company's policies frustrating, such as the inconsistency between appointment systems and walk-in services, and the limited hours that make it difficult for working individuals to visit. Overall, the staff's kindness and helpfulness stand out, despite some dissatisfaction with the company's policies.
Helen Drager is great, she tried her best and made mutiple calls to help me refund most of the monthly service fee mistakenly charged by Chase. Though Chase itself is a mean and selfish company, their banker is kind and great!
June 2024
Helen Drager is great, she tried her best and made mutiple calls to help me refund most of the monthly service fee mistakenly charged by Chase. Though Chase itself is a mean and selfish company, their banker is kind and great!
May 2024
The teller Kimmy was amazing and helped me very quickly she also showed me how to use my digital wallet and the app. It's customer service like hers that make people want to come back.
