Courtesy Auto Service, established in 1991, has built a strong reputation as a trusted independent Volkswagen repair shop in Madison for over three decades. Specializing exclusively in VW vehicles, the shop offers dedicated and expert care for these German-engineered cars. Customers appreciate the honest and transparent service provided by the team, with many noting that technicians can diagnose issues based on symptoms alone and communicate clearly without talking down. Prices are considered reasonable, with labor rates around $60 per hour, and the shop is known for quick turnaround times, often getting cars back on the road the same day if the issue isn't too complex. The staff, especially Dave, is praised for their knowledge, honesty, and friendliness, making customers feel confident and cared for. Many customers have moved away from dealerships to this reliable shop, trusting their work more and at a lower cost. The convenient scheduling, detailed invoices, and excellent customer service make Courtesy Auto Service a highly recommended choice for VW repairs in the area.
I had a great experience. Very transparent with the work that was needed and pricing.
October 2024
It's been a while since I took my Jetta to this mechanic. It was a TDI Sportswagen. The prices were great. I had a wheel bearing replaced. The mechanic had/has great knowledge of these German cars. I was happy when I saw the invoice. I will go here in the future for all Vee Dub repairs. And yes...the only fix VW's.
July 2024
I spoke with Dave who provided me with a level of knowledge and honesty that can’t be found with dealerships or quite frankly any other independent repair shop I’ve dealt with. I ended up declining the repair due to personal timing issues. However, the initial customer service was five stars and wouldn’t hesitate... read full comment
