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March 2024 by Muhammad Yameen CPA, CMA
Excellent and well trained staff the guy guided me for every thing i.e. scanning, emailing, usage of computer and payment process.
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February 2024 by Nolan Billstrom
Frustrating experience printing trifold brochures for our business. The website had limited options for printing (didn’t see a full-bleed option or different paper options) and the end product was of poor quality, so we werent able to use what we ordered.When I went in, I asked if they could reprint on a better quality paper with full-bleed and provide a refund for the initial order, and they weren’t willing to provide that. They admitted that the website wasn’t easy to navigate and that it was hard to find the options I was looking for, yet they didn’t take ownership of the mistake. They said I should’ve been able to figure it out (as a first time customer), since other people have.The customer service felt cold and lacked empathy.
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January 2024 by Kyle Jones
The assistant manager Matt was the only one in the store. He did an amazing job of helping every single customer to the best of his ability. He's probably the main reason this store is even open. He deserves a raise!
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January 2024 by gracie harsh
Alex was the best! He helped me out when I had some issues with my files for printing and saved me so much stress time and money! Thank you Alex!
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October 2023 by Gianina Copa
Definitely the best one in the city! Everyone is so helpful and friendly.
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September 2023 by Darin Harris
Terrible service, communication and access to help! The employees and systems are not at all helpful. This organization is just too big to actually meet my needs.
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September 2023 by Kai Yang
fedex deliver package by leaving it outside of the mail room rather than putting it in the mail room. Have lost 2 packages in this summer.
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August 2023 by John Einspahr
They didn’t explain the shipping process and had me waiting assuming I knew a specialized email address from memory to use for the label sending. Had me waiting extra 10 min for that and working on other things while there were 2 of them and no other customers in shop. No explanation about why.
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August 2023 by Ria Hill
The store website, google maps page, and automated answering machine all state the store is open on Sunday 12pm-6pm. I arrive to the store at 445pm on Sunday 08/13/23 and the store is closed with no sign or other indication on why. If your store hours are no longer relevant due to staffing then communicate that somehow, so costumers don’t waste their time. I drove 2 hours to pick up a package because I was in town and now there is no way for me to get it without having to make the 2 hours drive again within the 5 day holding period. Really really really frustrating situation to be put in.
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August 2023 by Sam Gelman
Waited ~25 mins just to drop off a pre-labeled package and get a receipt. Cleary understaffed. Unfriendly service, no apology for long wait time. If you’re coming here, be prepared to wait.
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July 2023 by Victoria Van
Arrived at 9:30 on a Saturday morning and the store wasn’t open like the site and the hours posted on the store window. Waited and attempted to call with no response or answering machine. Went to UPS instead - at least they’re open when they say they are.
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July 2023 by Madeline Spear
Terrible customer service and printing quality. Drove to the store 3 times to get their mistakes corrected.
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July 2023 by Mike Mason
Clean, easily accessible location centrally located near UW campus, with friendly, helpful staff and quick service.
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July 2023 by Dory S.
Great service & copies are always good. Copy price has gone up but worth it if you need copies.
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June 2023 by Marni Kittleson
Waited and waited. Just wanted to ship a package. Poor guy behind the counter was in training and basically left to fend for himself. Not good! Left without being helped.
