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March 2024 by Bob Marcussen
Could not call in and use an automated system to get a fill for several days . They claim the phone number is not updated from 20 years ago ???Funny they call the number just fine if I'm slow on paying.On going Stuck meter issues reads 45% on day 15% and about empty the next after beating on the side of the tank.Want a emergency fill fee now.NO
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March 2024 by James Wall
Our propane tank has paint flaking off all over the tank. I have requested that it be repainted for several years now. I don’t know what it takes to get this done but the tank looks awful. The refill service is very good otherwise.
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February 2024 by Matt Wingrove
This place left my friend's family without heat for a week. They took his money and wouldn't give him a date or call him back to tell him when they were coming. He found another company to do it the same day they called.
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September 2023 by Rex Dachenbach
Prompt, pleasant manner to immediately address a problem created by another business. Highly recommended!
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August 2023 by Bruce Davis
True customer service is gone..... When you call in to get home deliveries your call will not be answered locally. You will wait on hold possibly get disconnected, and have to call back. Waiting on hold for over 12 mins. This never use to happen! Local location's answered their own customer's calls. Ferrellgas will respond to this review with the generic computer generated respond "We are sorry we will look into this" When I was talking to the customer rep on my 2nd attempt of calling in a order I was relaying my frustration with the rep. She said I was definitely not the 1st person with this complaint. I said if the company I work for had these practices they would be out of business in a year. To top it off the summer fill price was .30 cents more per gallon than other companies. Bigger not better........
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February 2023 by D
Drove across town to make it before 5pm,they were closed at 4:52pm. I BET THE OWNERS EXPECT THEIR BUSINESS TO BE OPEN TILL 5PM LIKE THEIR HOURS SAY...
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November 2022 by Kyle Davies
Google listing says Stoughton road location is open until 5pm. I’m here at 4:45 right now and they are closed. Ran across town for no reason…. Pretty disappointed I wasted an hour!
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October 2022 by Debra Stein
Very prompt service. Came only several days after I called. the only thing I wish they did was tell me how much was in my tank and up to what level they filled it. otherwise Great Job!
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May 2022 by Cody Austin
All I gotta say is Steve, I’ll assume his middle name is “the” and last name is “legend” hooked us up in a pinch. He was wearing cargo shorts, a bucket hat and drinking the finest half gallon of True Moo chocolate milk. The free grill I was gifted had a propane connector line from a house, not a propane tank like us common folks have on hand. I showed Steve the Legend the connector I needed to put onto my regulator and with his years of expertise, was able to show me his “stuff in the back” of the store, and bestow upon me exactly what I was looking for. Steve is knowledgeable with a great sense of humor. Give this man a promotion. Steve & Ferrellgas saved our cookout for not only the day, but also every time in the future. Great price too for what we needed!
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January 2022 by Christopher Ulrich
Good luck getting a hold of them! Horrible customer service. Called 3 times a day for 2 days and left messages, and no one returns my phone calls. I have better luck calling my cell phone provider to get through to a human.
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September 2021 by Paul Krueger
already on keep fil
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August 2021 by Susan Torum
Ferrellgas came out to move our LP tank today. Nate was fantastic. We had several issues to resolve. He explained what they were and referred us to HVAC people , who are experts in the area of concern.
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March 2021 by Sarah Kirchoff
This is one of the only places in Madison to purge and fill a new tank. Most places these days only do 20# tank exchange... The big box stores and local hardware stores only offer exchange while the other option, Amerigas, is currently close to walk-in due to COVID. Just stopped by Ferrellgas today to have them purge and fill a new 13# tank. Gave them the tank, went into the office to pay, and the tank was ready when I came back out. In and out in less than 5 minutes! Their prices have increased due to the recent demands (see pic for prices) but if you need to purge a new tank, it's a great option. Employees were friendly. Note that they close earlier than 5pm some days (I stopped by Friday at 4:20pm and the door was locked) so calling ahead may be a good option if going in late afternoon.
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March 2021 by Dean Kieler
always fair prices and prompt service. Just give them time during the busy season.
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February 2021 by chris ulrich
Good luck getting a hold of them! Horrible customer service. Called 3 times a day for 2 days and left messages, and no one returns my phone calls. I have better luck calling my cell phone provider to get through to a human.
