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November 2025 by Connor K
Came in for a simple door-ding repair (PDR). I specifically asked them to be careful with the paint and even asked about the tools they use. I was told they were using non-metal tools, which turned out not to be accurate.
While the dent was removed, the process left a new set of noticeable scratches on the paint from their tools. When I pointed this out, the general manager offered only two options: a 50% refund or a free repaint of the panel. I declined the repaint because I no longer trusted them to work on the vehicle, and accepted the partial refund.
Overall, a disappointing experience. I expected better care, professionalism, and accountability from a Tesla-certified chain.
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August 2025 by Kristi Schultz
They left my vehicle unlocked, and someone rifled through my console, throwing it all over and stole who knows what.
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July 2025 by Travor Bussey
The whole transaction and repair went smoothly. Great service and communication.
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June 2025 by Mike B
This Gerber location has been the most extraordinary experience we've had with a vehicle repair. We had someone back into the side of us in our parking lot at our apartment complex and it did a ton of damage to the side of our car.
Gerber was recommended by our insurance and although we weren't sure what to expect, we came away from the process amazed at the quality and level of work that was done to repair our car. It literally looks brand new!
Liz, the woman who quoted us, was very thoughtful and compassionate with our situation, and showed an exceptional level of professionalism and knowledge about everything. Her timing estimation was spot-on and everything went perfect. She was very communicative throughout the whole process and we were never worried about anything. Highly impressed with her handling of everything.
We would definitely have work done here again. Highly, highly recommend!
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June 2025 by Xiang Zheng
The staff were helpful and kind throughout the entire process. They fixed my car issue quickly and did a perfect job. It was such a relief to have everything taken care of so efficiently!
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June 2025 by J- Walking
Waited for over 3 hours for a quote and they said they wouldn't give a price till they were done working on my vehicle. Go kick rocks! I'll take my business somewhere else. Customer is wrong here, so avoid if you don't want to get screwed!
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May 2025 by Lexi everson
Waisted my lunch time for an estimate just to have to guy in the back sitting at his office doing nothing with a horrible attitude would not recommend
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May 2025 by Carol Tuck
Great place. They did a preliminary estimate online from pictures. Their cost was less than another estimate I got. They recommended a rental car company that insurance covered. They kept in touch via email.
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February 2025 by Sojin Kim
After my car accident, I had the side door repaired and picked up my car, but now the fuel cap won't open, even though it was working fine before.
I discovered that they forgot to remove the tape inside the fuel cap and left a cleaner inside my car. I wish they were more organized and followed a step-by-step process.
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October 2024 by Megan Mojica
Very happy with staff today working with us we had an unexpected expense increase but they still made it possible for us to move foward with the repairs and payments
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October 2024 by patrick downey
I’ve used Gerber 3 times. First time was to fix the crappy work done by a competitor - i was very satisfied with Gerber; the next time I had a fender-bender I went back and they were great! This time I was kind of in a hurry and Liz made a commitment that they would get it done asap. It’s one thing to say it but, wow! She wasn’t kidding! I will hopefully be a little more careful driving, but if I need body work done, I will be going to Gerber. ??????
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July 2024 by William Faltz
Great job returning the vehicle to it's original condition.
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June 2024 by Wenxiao GUO
Not happy at all. I think they don’t care about cars with minor collisions at all. I got a collision with a garage pillar and the passenger side rear door/quarter panel had some dents. The original estimated repair duration was 4 weeks. After leaving my car here for two weeks, I got a message saying my car had been sent for painting. In the third week, however, I got a call notifying me that they found another damaged part that needed to be replaced, and they had just ordered the part, which led to a delay of 1-2 weeks.
I don’t know why they needed three weeks to figure that out. Do they really know how to inspect damaged cars? I have no idea. Another possibility was they actually just let my car sat there with no progress for three weeks, and then started the work in the last week of estimated period. At the same time, they just kept sending out fake messages to pretend that they were working on my car. Trash.
I will move to another state in the same month and this shop is giving me a huge anxiety. I had to choose this shop because they are a partner of my insurance company. If your time is precious and you do have a chance, just avoid them.
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March 2024 by Kaleigh Warren
After a minor accident, I needed to get my car into a body shop for bumper repair. I immediately thought of Gerber and called this location since it was the closest to where my vehicle needed to be towed from. Right away, the female employee who answered said they would take my car, but wouldn't be able to start looking at it for 1.5-2 weeks! Another location told me they legally need to look at a vehicle in their shop within 48 hours of its arrival. This definitely turned me off and I took my car to the other location.
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March 2024 by Corina Brandeen
Wasn't there
