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November 2023 by Staci Chappell
After reading all of the reviews online we were very concerned with taking our car to Gerber but the insurance recommended them. Much to our surprise we had a great experience. We received a call from Gerber right after the insurance claim was filed. Gerber scheduled our estimate within a week of that call. We took the vehicle in for the estimate which took a few short minutes to review the damage with Sydni our estimator. She emailed the estimate within a very short time. We scheduled the work for the first of the week following the estimate. The vehicle was dropped off on Monday, we got an update on Tuesday via text that our vehicle was on track to be completed on Thursday as promised. On Thursday morning we received a text that they were finishing up and to expect a text to coordinate to pick up the vehicle. By early afternoon the vehicle was confirmed to be finished and ready for pick up. The gentleman showed us the work that was completed and the warranty packet and we were on the way. Sydni our estimator was great. She answered questions as they arose and was very professional. We had asked her about polishing our headlight lensesand she said they could do that but most of the time they cloud back up. Low and behold she had them polished for us as a courtesy. After our experience with replacing a front bumper we would return again and recommend them to others. Thank you!
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October 2023 by Brian Kirklin
Failed to secure panels which popped into driver's view while driving on the highway. Very unsafe. Workers also some items from glove box.After blaming us for the theft, saying their people would never steal from a car and generally being lawyery about it they did finally refund the amount stolen from the vehicle, after this was posted.Double check their work before you drive off and leave nothing of value in the car. Or wait for a more reputable business to have time to fix your car.
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August 2023 by Rosie Goryl
Staff was incredibly kind and professional. My work schedule didn't align well with their business hours, but they were able to squeeze me in at at a time outside of their normal business hours to accommodate my schedule. I'm very thankful for their hard work.Service: Body & Trim
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August 2023 by Nick Chacos
From being a customer to working with them in the business world, I can testify that Gerber will always be professional & honest while doing their best to take great care of your vehicle. They are great at communicating, providing updates, and doing all they can to make sure you experience with them is as smooth & convenient as can beService: Body & Trim
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March 2023 by Patrick Robichaux
Awesome communication through the whole process. Can’t even tell there was ever a scratch on the car. Absolutely perfect job. Thanks!Service: Body & Trim
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February 2023 by Dead Youtube Channel
Staff was very friendly and welcoming. Answered and fully explained all of our questions. Would recommend!!!!
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February 2023 by Dan and Darlene Strelow
This is the most unprofessional place I have ever experienced. Employees threw each other under the bus, including the GM. They did Not follow up on anything. Excuses for everything. 2 weeks turned into 5 and would have been longer had we not bugged them. There are too many twists and turns to put in this message. When we picked up the car they couldn’t find it and a turn signal bulb was missing (not involved in crash) I took the car to dealer to get replaced. They also filled my tires to 44 and it clearly says 33 on door. When I called the GM and expressed my issues she said “this isn’t anything I haven’t heard from 47 other people today” Wow. There is the problem.
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February 2023 by Ryan Helgeson
Horrible. Choose a different body shop. Left a gouge in my dash, door handle didn't sit flush with the door, among other things. Communication is non existent. Update: they repaired the door handle issue after a month, but left the gouge in the dash. Pick a different body shop.
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November 2022 by Shawn Wessels
They are OK to work with just double check all their work that they do on your vehicle because we took by vehicle then and they said it was 100% fixed and then we had to come back a week later because it wasn’t fixed when I went and checked it out and also my family member went there a couple weeks prior and had his car fixed there and there was a bunch of overspray on itServices: Painting
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November 2022 by Winnie J
Terrible. The service here was so disappointing. Their staff do not seem to be on top of their work or in great communication with each other. It was a struggle just to get my car in after multiple scheduling errors and talking to the front desk was headache inducing. I was told the repairs would take a week…and then another week…and after being assured it would be done “tomorrow”, THREE TIMES, I still had to wait to get my car back. Once I did get it back, they forgot the wiring in the new door. The neighborhood mechanic is the only hero in this story. The next time my insurance gives me the option for collision repair, I’m choosing somewhere else.
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November 2022 by Kimberly R.
Super friendly staff, they are quick and have a lifetime warranty on their work! It is also convenient there is a car rental right next to them if you need it.
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August 2022 by Morteza Seifi
DON'T WASTE YOUR TIME and MONEY on giving your vehicle to them. when I dropped my vehicle there, they said it will take just few days to get it done. But, they were changing the time day by day and after 10 days I got message saying that my car is ready for pick up. When I got there and checked the painted area in my vehicle, at my first look I noticed that they did not painted the damaged area properly. There were some spots on the door not pained properly and I can see those spots even from long distance. And, also they told me that one part of my vehicle has not been replaced yet and I have to come back a month later and probably further (they already included the price of not replaced part in the total price and I was asked to pay for it as well). I don't know how the quality process works there and how unpainted spots passed their quality steps. I give no star to their service but unfortunately the web is not allowing my to post my review with no star, so, I have to put one star.Services: General repairs & maintenance
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July 2022 by Lyla Prime
Insurance sent me here after I hit some road debris that did a good bit of damage to my vehicle. It took them TWO MONTHS to finish my car. I spoke with multiple people over the course of that time that all would give me different information about what was wrong with it and when it'd be done. No one seems to be on the same page there. When I finally got to pick up my car I was even told by the receptionist to not do the survey I'd be receiving if I didn't give them perfect scores because "they take that very seriously." Do better if you want good reviews.
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July 2022 by Winnie Jan
I can only hope the repairs are good quality. The service here has been so disappointing. It was a struggle just to get my car in after multiple scheduling errors and talking to the front desk is headache inducing. I was told the repairs would take a week…and then another week…and after being assured it would be done “tomorrow”, THREE TIMES, I am still waiting to get my car back. Their staff do not seem to be on top of their work or in great communication with each other. The next time my insurance gives me the option for collision repair, I’m choosing somewhere else.Services: Body & Trim
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May 2022 by Danielle boushea
I came into Gerber to have my bumper and window washer reservoir fixed. (Over a year ago now) When I picked up my car the bumper wasn't on all the way and the reservoir doesn't hold liquid.My question is this: did you even try filling it with washer fluid? And if so why did you not fix it then? This was the main reason I brought it in.I've called them several times to try fixing this problem and they always say they need to speak to a manager and they'll call back.My insurance paid over 2 grand and I still have the same problem I had before I brought it in.This is also very dangerous as I'm unable to wash my windows while driving.Extremely disappointed in the service I received. Avoid this company at all costs!Services: Body & Trim