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November 2023 by Faizon Hassan
I don't recommend this place to anyone its turned into a nightmare! After my wife got into a accident we got a call from them to repair the car after I reported the accident with state farm. When I got the estimate cost to repair it was lower than after they opened it up and it was more which is understandable but when they told me that it will take take 1 week to week and half that was complete B.S. I got a text from them saying that the bumper was received then I called them the day it was estimated to be completed by app and I was told its going to take longer because the bumper didn't come in yet. So then again I called and they ordered the wrong bumper MULTIPLE TIMES!?!? HOW DO YOU ORDER WRONG PART MULTIPLE TIMES!Service: Body & Trim
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November 2023 by Sana Hassan
This from Faizon wife since he can't reply with his account.Thanks for your reply Gerber. Google doesn't let me reply back to that other post so I posting another one. Holly the General Manager did call me last night before they closed and told me I can't call them or text or show up there and wait for her call and she will call me back when its done and it should be done by afternoon time tomorrow. ITS ALREADY AFTERNOON TIME. Where I am from afternoon time is 12pm thats what Google says too if you search it up. Since I can't call them or text or show up there can I get the phone number to your corporate and talk to someone there for an accurate response on to when will it be done for pickup because this is ridiculous amount of timing every time I ask when It will be done they say afternoon time. Also the tracking website that tells you an estimate time is always off too!
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June 2023 by John Olberding
I would give 4.5/5 stars (see below); Google does not allow ½ stars so I’ll round up to 5!The body work and customer service were both excellent! Much quicker availability than other shops I called, and everyone was very pleasant to work with. Once my vehicle was deemed total loss and I decided to pay OOP, Bubba worked with me to customize what/how it was repaired. I also appreciated the frequent text updates.The only minor issue (reason for a "4.5") was that once I drove away I quickly noticed the blinker of the headlamp that was replaced (one small part of a lot of otherwise great work done) did not work. I confirmed that neither blinker or headlamp worked, checked fuses, etc. I called them and they fixed it that same day (turns out the pins in the electrical connections didn't quite line up). I was very satisfied with the quickness that they resolved the issue, but ideally the lights should have been checked before releasing the vehicle. Not a big deal, just a minor hiccup to an otherwise great experience and excellent work.Services: Painting
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April 2023 by Sam Thomas
Recently had a good experience with this location. First time ever needing car repair and Gerber did the work as promised and the end result looks great, as if nothing happened. Service team was nice and kept me updated throughout and I even got some good donut recommendations while waiting for my vehicle one day. Would recommend.Service: Body & Trim
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February 2023 by Gabriel Rouse
Gerber Collision was the absolute best! Holly, Holly, and Jay were all kind, helpful, and genuine professionals. I've heard horror stories about body shops so I was surprised that the team at Gerber was nothing short of amazing. 10/10 is not an exaggeration.They had immediate availability for an inspection and started work on my car sooner than I had ever heard of anyone getting repairs done. I was able to upload pictures to get an estimate on the job and didn't even need to bring my car in until they were ready to start work on it. Once they had my car, they immediately gave me an estimated date of completion (which they beat by 4 days!) and they updated me frequently as my car passed through each stage of repair. Over the phone, over email, and at their brick & morter location the team at Gerber were friendly, fast and professional.When I got my car back it looked better than it ever did before my incident; they had even cleaned it thoroughly before returning it to me. I was so excited to drive it off!I will recommend this location to literally anyone I meet that needs body work done on their car in Madison! Gerber blew me away!Services: Painting
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January 2023 by Terry Halverson
My experience was amazing start to finish. Gerber on Beltline kept me update regularly with progress on door and trim repair. The staff members I encountered all very nice. I couldn’t be happier. Side note I had my Nissan Rogue back 2 days ahead of projected schedule which was nice. TerryServices: Painting
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October 2022 by Johnathan Lynch
Don was an amazing help at fixing the car and takes great pride in his work! Holly is the brains behind the craziness and makes sure everything works out. The team is a true joy to do business with! Go to them and know they will do a great job!Service: Body & Trim
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August 2022 by Brian McCumber
Quick and accurate quotes. They are not to busy to help. Service is top notch.
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July 2022 by Julia Liegel
I would highly recommend this place to all who need repairs. They were able to get my truck in right away. They ordered parts before taking it in to ensure that they had them when starting the repair. Even with the pandemic they were able to get parts in record time. When many other people I know are waiting for months. Their staff are professional, very competent & friendly. My truck looks brand new. I am so pleased.Services: Body & Trim
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June 2022 by Lynsey Clark
If I could leave a ZERO 0 rating I would. Horrendous service: lies and more lies the whole month long they had/have my vehicle. I'm posting this at the risk of the shop holding my car hostage in return for my review. The shop waited almost a week to touch my car even though when I called before and spoke with Holly the shop manager I was told they did not have a back-log. Updates were all lies and inaccuracies, from whether parts were in, to sending a supposed quote to their main office, and even if it had even been on the rack to be inspected. I can't believe how horrible this experience has been. DO NOT GO TO GERBER!!Services: Body & Trim
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June 2021 by Tom Carroll
I brought my car here for quote after an accident. Josh was extremely helpful through the whole process and helped make my misfortune much more manageable. If I ever need body work in the future, I know where I'm going.
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June 2021 by Willie Wilson
AWESOME STAFF. GREAT SERVICE. HONEST, THEY CAN BE TRUSTED!!!!
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June 2021 by Jeff B.
Yesterday, a big stone fell off a truck that was in front of me on the highway. HUGE chip in the center of my windshield. ARGH... was I pissed! I wanted to get it fixed right away so started calling a few windshield repair places. I called Gerber on my 4th call, and I should have called them first!! They quoted me HALF the price of all the other places... and then they told me they could have a technician come out today!! He said someone would call me when they were on their way, and sure enough, Kyle from Glass America (a partnership with Gerber) called and said he would be here in 10 mins!! Kyle was GREAT!! Not only did he fix the big chip in the glass, but he also found 2 other chips that I didn't know were there, and he fixed those as well!! He fixed all 3 chips in 20 mins, and didn't charge me anything that was over the original quote!! Best yet.. I can hardly see where the chips were!! I am SO impressed with Gerber.. and how FAST and EASY they made this for me!! Highly recommend this place, and hopefully you will get Kyle to fix your windshield because he was AWESOME!!
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May 2021 by Joe Schiro
I went here after an accident I had and they were stellar. Quick service, friendly staff quality service. I know it sounds like a generic review, but it’s true. Years later, after getting my service and have no problems with the guaranteed service that had been done, a couple of screws fell out of my splash guard, unrelated to the original work they had done. They brought me in, within seconds of arriving, had the screws replace within 15 minutes and didn’t even charge me, all while chatting me up and being super friendly outside while I waited. I just cannot recommend this place enough.Service: Body & Trim
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May 2021 by Peter Moyers
Holly helped me with a grim situation with my crummy insurer. She made a lousy situation much better--and she didn't have to. A+
