About Graphite - Apple Authorized Service Provider
Graphite is Madison's local alternative for Apple products and services, operating as an authorized Apple retailer since 1996. It provides sales, service, and support for Mac and iPhone, focusing on individuals and small to medium-sized organizations. Services range from Managed Services to same-day iPhone screen repair. Reviews consistently highlight the fantastic, kind, and helpful crew. Staff members are described as awesome, accommodating, and patient, even during times of stress. They provide honest estimates and great recommendations based on a customer's specific needs, such as engineering applications. They perform troubleshooting, check for mechanical problems like loose cables, and complete repairs in a timely manner. Technicians are skilled at solving problems, including clearing caches and ensuring devices have no malware, and can multitask effectively to help multiple customers. The experience is frequently noted as way better than the nearby Apple Store. While communication can sometimes be sparse, the overall experience is positive. Customers report feeling that their worries are calmed in a friendly manner and express strong trust, stating they are convinced this is the team for future purchases and all service needs.
I was treated great. The folks were capable, kind and professional. Thank you, Alex!
July 2026
Highly recommend! There were plenty of appointments available and it was easy to book. Once we arrived, a diagnostic was run on the phone that was damaged (no cost) and we discussed options. Their knowledge was evident and I trusted their recommendations. Way better experience than going all the way to the Apple Store.
May 2026
Very helpful and very professional! The issue is a bit pricey to resolve but I’m glad they gave me options based on my budget! Definitely recommend their services!
