JCPenney in Madison, WI, has been a reliable shopping destination since 1902, offering a diverse range of products from fashion to home decor. Customers appreciate the selection of exclusive brands like St. John’s Bay and Liz Claiborne, which provide style and value. Many shoppers have noted the appealing summer wear promotions and the recent focus on expanding space for products. While some have encountered challenges with sales and pricing transparency, others have praised the jewelry department for exceptional service and quality. Staff members, particularly in jewelry, have been highlighted for their helpfulness and patience in assisting customers. However, experiences with customer service via phone have been less favorable, with reports of unhelpful interactions. Overall, JCPenney remains a popular choice for those looking for variety and affordability, despite some mixed reviews on service consistency.
The staff is Amazing!! They helped us find a cheap pair of comfortable shoes for my wife (she forgot hers at home). Even 10 minutes to close they were smiling and helpful. Way To Go JC Penney's!!!
March 2025
It was fine haven't been here in 9 years though.
June 2024
I've shopped at Penney's all my life. Excellent deals. Highly recommended
