LensCrafters at 113 West Towne Mall is committed to providing quality eyecare and ensuring that customers see their best. They offer comprehensive eye exams, premium lens solutions, and a wide selection of designer brands like Prada, Ray-Ban, and Oakley. The staff is known for being helpful and knowledgeable, making the process of selecting glasses easy and pleasant. Customers appreciate the friendly service, with many recommending the location for its attentive team, including the doctors who take the time to explain options clearly. The business accepts most vision insurance plans and efficiently applies them to services. While some find the prices a bit high, many believe the quality and service justify the cost. Quick repairs and fast delivery of contact lenses are additional highlights. Overall, LensCrafters is recognized for going above and beyond in customer care.
I just experienced the BEST customer service from Janie at Lenscrafter West Towne, Madison WI. She was so well informed, knew how to connect with me and my needs as a customer, incredibly thorough, wonderfully personable. I bought two pairs of prescription glasses from Janie today, and will sing her praises to anyone in... read full comment
September 2026
Dr Parks was very knowledgeable and helpful, explaining everything he was doing along the way. Excellent service!
September 2026
See a lot of face changes…but, these guys do always do a really nice job.. Sophia has been particularly helpful lately….but everyone is great. Thanks guys!
