LensCrafters at 113 West Towne Mall is committed to providing quality eyecare and ensuring that customers see their best. They offer comprehensive eye exams, premium lens solutions, and a wide selection of designer brands like Prada, Ray-Ban, and Oakley. The staff is known for being helpful and knowledgeable, making the process of selecting glasses easy and pleasant. Customers appreciate the friendly service, with many recommending the location for its attentive team, including the doctors who take the time to explain options clearly. The business accepts most vision insurance plans and efficiently applies them to services. While some find the prices a bit high, many believe the quality and service justify the cost. Quick repairs and fast delivery of contact lenses are additional highlights. Overall, LensCrafters is recognized for going above and beyond in customer care.
I just experienced the BEST customer service from Janie at Lenscrafter West Towne, Madison WI. She was so well informed, knew how to connect with me and my needs as a customer, incredibly thorough, wonderfully personable. I bought two pairs of prescription glasses from Janie today, and will sing her praises to anyone in... read full comment
May 2026
Super helpful! One of my lenses popped out from a missing screw and they were able to fix it in minutes. I now know where ill be getting my next set of glasses!
April 2026
Dr Chad is the bomb dot diggity bomb.com everyone in lens crafters are so helpful and caring one man helped me with my insurance god bless him for helping me
