-
April 2024 by MA Young
I just really love having my business banking accounts here at our local North Madison branch on Sherman Avenue. Kerri, along with her talented team, always go the extra mile in providing exceptional banking services. I will continue to encourage everyone I know to open their accounts here. Thank you!
-
December 2023 by Patty Sommer
People at this bank are always friendly and helpful. They greet me by my name. They make it a fun place.
-
October 2023 by Cole R
Would be nice if someone answered the phone or called you back. Generally the staff is nice in person. Never a quick enough stop though.
-
September 2023 by Helen Heaven
Extremely friendly and helpful staff.
-
August 2023 by William Kox
Customer no service is well in hand. Called local branch (customer for 40 years), with (I swear) a quick question, instead transferred to nationwide CS line, four plus minutes entering phone tree numbers and then an announced five minute wait to speak to someone. After that, just hung up.
-
June 2023 by Jennie Kim
Don’t trust this bank it’s really bad it’s been months since my card has an issue and I keep trying to tell them but they just ignore it
-
October 2022 by Dustin White
Good people work here, it has a safe feel and completely handicap accessible
-
August 2022 by Christina Walker
The only issue I really have at this point is the fact that it is very difficult to speak to someone over the phone I literally wait over 20 mins to speak to a person every time I call this is why I am giving them a 1 star
-
February 2022 by C Smiley
Extremely difficult to actually talk to anyone at any of the local branches . Has only gotten worse since they closed several locations. Tried calling the corporate office and they advised they woul;d have someone call me back......crickets. Might as well be just an online bank, no one ever answers the phone or responds to emails. Not sure why they have physical locations.
-
June 2020 by Dan Dean
After driving around the county for an hour, I finally find a location open with 16 cars in the drive thru. Nobody answers their phones. They closed down all the convenient locations in the south part of Dane Co. They list locations open that aren't. I showed up at the East towne location only to find they moved across the street. Get over there and there are people working there..... but their not open... horrible, just horrible. Can't wait till Monday to switch banks!
-
April 2020 by moon butt
They took my house loan payment and gave me a receipt . but don't put it on loan right.
-
October 2019 by Marc
Won't make change without an account. All banks used to do this. Take note of those that don't and do not use them at all. They do not deserve to be there.
-
May 2019 by bob carp
they specialize in unemployed people that can bank when the rest of us working people cannot go to there bank.
-
May 2017 by Israel Aguayo
Strict schedule keeps my account looking right. Associates always have a smile and actually know what they are doing. Never been lied to, and when I had unknown withdrawals for services they provided me with evidence. They even have a mobile app and other bank related services that can really benefit you!
-
November 2016 by Steven Knopf
Very nice people Very helpful They gave me extra attention when I needed it.
