Preserve West is a pet-friendly apartment community in Madison, WI, offering one, two, and three-bedroom spacious floor plans. Amenities include a 24-hour fitness center, outdoor grills, a clubhouse with a coffee bar, generous walk-in closets, private balconies or patios, and personal climate control. Additional storage and in-home washer/dryer units are available in select homes. The complex is located very near to shopping, gas stations, a bus stop, and eateries on Idana Road. The campus is described as pleasant and quiet by many. Reviews highlight wonderful, attentive, and pleasant customer service, with a maintenance team noted for being extremely responsive, considerate, and quick to handle requests efficiently. Communication around the property and the web portal for payments is also praised. However, some concerns are noted regarding maintenance attention, parking woes, and cleanliness. Specific issues include unregistered cars parking in resident spaces, haphazard parking that blocks access, door bells in dilapidated states, and a lack of security cameras and sufficient street lights. Some feel management must take more urgent and serious action on these ground-level issues rather than providing unhelpful answers. Prospective residents are advised to verify all claimed amenities and facilities before signing. Overall, it is considered a good and fantastic place to live by many tenants, who appreciate the friendly people and non-frivolous improvements.
