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November 2024 by Flock Vang
Worker gave me wrong information on a bundle and caused extra work and fees for me.
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November 2024 by Karen
Excellent service
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October 2024 by THEARITH
Spectrum should training the employee how to provide customer service before go to work.
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October 2024 by Ashley Erdman
I came into the store on Friday night. And I have a ray review for Aquila S. She was so helpful and knowledgeable. And she understood my situation. Very personable. She got me exactly what I needed and I’m so thankful that ticket to work with her on getting a new line with a new number. I definitely will be coming back to this store hopefully I get to work with her again. She is an amazing person, and I recommend anyone that needs to talk about a mobile device work with her
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October 2024 by Amanda Leggett
Best mobile service
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October 2024 by Lee R
Mediocre internet, decent staff, doing their best in a late stage capitalist clown show but the customer experience is awful because of grotesque corporate choices. Terrible trash tv everywhere & tiresome pop music. No I don’t want to give my phone number, email, and get texts from you while in the store. It’s not “cool” it’s creepy. No your equipment doesn’t look like a spaceship just say router & modem. Make it a worker owned collective your brand choices are horrid.
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October 2024 by diana
I needed to switch over to spectrum carrier and wanted a new phone. Despite it almost being their time to close, Aquila made the process easy and simple for us. Friendly staff!
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October 2024 by Scott Kroetz
Crystal helped me today today with returning old equipment and educating me on a newer service. She was a BOSS! Fun, funny, friendly and knowledgeable.
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September 2024 by Bryan H.
Spectrum internet always crashes. 2 nights in a row. No customer service.
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September 2024 by Mercedes F
Crystal helped us today and she was outstanding with service and what we needed she answered all our questions Well done!
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September 2024 by Lane Whitten
Terrible company, signed me up for service I didn't ask for took hours to cancel.
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September 2024 by Nelson Eisman
I had questions about the billing for my cell phone and the store clerk could not help me at all.
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September 2024 by Nick Carter
Spectrum as a whole has atrocious customer service then you go to this store in the middle of the day and the line is a mile long and there's only two staff helping customers
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September 2024 by Phillip Schneider
One of the worst customer service experiences a store can offer. Not is the place completely understaffed, it isn’t even accommodating to its customers. Had to wait 30 minutes just to return my cable box. In addition, I had to help a gentleman navigate the “queue” device located at the entrance because no store workers were available to help him, they just shout at you to sign in as you enter, which isn’t intuitive to everyone especially older folks. It’s no wonder I’m leaving spectrum, and I will never come back even if there aren’t any cable internet providers available. Look for 5G at home everyone, it can be cheaper and just as good!
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August 2024 by Maheswaran Dhanasekaran
Friendly staff. Answered all my questions professionally. Great service.
