Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: Spectrum Store in Madison, WI offers a range of services including Internet, Mobile, and Cable TV. Customers find the store convenient for purchasing internet and entertainment products, upgrading services, and returning or picking up equipment. The staff generally provide helpful and friendly service, with many customers highlighting specific employees who go above and beyond. Crystal W. is often recommended for her consistent excellent service and extra efforts to assist clients. Manny is also praised for his knowledge, patience, and thoroughness, especially when helping with bundling services or resolving issues. Waiting times can vary, especially on busy weekends, but online check-in is recommended to reserve a spot in line and reduce wait time. Once inside, customers appreciate quick and efficient help from store representatives, who are seen as genuine and helpful, unlike call support agents who are often viewed as just salespeople. The check-in process at the entrance could be clearer, but overall, the store's in-person service is valued for its professionalism and kindness. Returning equipment, such as modems, is straightforward and handled with care, though interactions with some staff may sometimes be less friendly. Overall, Spectrum Store in Madison is a reliable place for customers to get assistance with their broadband, mobile, and TV services, with a staff team that strives to provide good service and support.

• 0.19 miles

  

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1. Madison, Wisconsin