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December 2025 by Shawn
The customer service is RUDE! THEY SIT AND PLAY ON THEIR PHONES RATHER THAN HELP YOU! THEY USE UNETHICAL TACTICS TO TRY AND GET YOU TO BUY A 500.00 PHONE! BASICALLY BULLY YOU! SAD REALLY! TO VERIZON WE GO!
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December 2025 by Margaret Gottlieb
Sucks and make things hard
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December 2025 by Courtney OBrien
I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!
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November 2025 by Kate Grace
Received outstanding service today at the USCellular East Towne Blvd location. Thank you, Peyton!
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November 2025 by R R
Absolutely excellent service! I ordered my phone and called them to help me set it up. Jordy was kind on the phone and was kind and helpful when I got there later.
Top service, and Jordy is excellent at customer service as well as his knowledge in his job. I will be going here instead of Sun Prairie...that's for sure!
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October 2024 by Alan Jacobson
Terrible service I had texting issues not being delivered or saying it failed I got out of there and I switched to AT&T and had issues since I switched!
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October 2024 by Joyce Witt
Drew was fantastic with this senior citizen.
Very patient and knowledgeable.
Very very nice man.
Thank you for hiring him.
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October 2024 by Shannon Davidson
Worked with Lizzy and it wasn't a very pleasant experience. She pretended like she didn't know how to do half of the things, just because it wasn't necessarily convenient. She also didn't let me put the activation fee or screen protector on my bill. I had to pay it there. Not happy. I'll go to any other one but east!!
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September 2024 by Ashley Braund
Jojo really understands customers service and listening and fixing other stores mistakes. Helped me out with some accessories as well so now charging stations have a cleaner flow. Definitely be using only this store or columbus wi store in the future as customer service is number 1 in my book!
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September 2024 by D R
Absolutely no help with AT&T phone not charging Told me to go to Best Buy and get a new phone WTH what's the purpose of the store
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August 2024 by Jason Hoffman
Associate neglected to inform me of installment charges for accessories. Manager says "tough " you signed the contract. Rude and unhelpful.
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April 2024 by Sandra Severson
I am old and deaf. Lizzy was so kind and patient. I had brought my son to help, but I really felt she was so helpful.
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April 2024 by N8 C
Did a phone transfer fast af before close !
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April 2024 by kim renz
I went into buy a new phone.1. Once entering store I was hit by a noxious odor. Smelled of gasoline exhaust.2. As I was waiting for CSR, a man was spraying the interior of the store with some kind of spray (which I suspected were chemicals).I asked another CSR if the spray was toxic. He said he would ask the manager. He came back and said it was nontoxic. I didn’t believe him. There were many children and adults breathing in these toxic chemicals!3. I went to seek out a manager. I found a person that at first claimed she was a manager, however, she was not. Just another CSR! I told this person that I talked to a person that said he would check with a manager and he said that the spray that was being sprayed was nontoxic. She said,” I never said that,” in a loud distasteful voice. Then she very immaturely made a face at me!! She claimed she owned the store which doing a little research found out she outright lied again.4. I left and lo and behold I found the truth! I talked to the man that was spraying these toxic chemicals and YES, they were toxic!!5. NEVER EVER GO TO THE STORE LOCATED By EAST TOWNE MALL. THEY SPRAY THE STORE INSIDE WITH TOXIC PESTICIDES THAT CAUSE SERIOUS, SERIOUS SIDE EFFECTS TO HUMAN BEINGS, ESPECIALLY TO CHILDREN. ALSO, THE PEOPLE THAT WORK THERE ARE COMPLETELY DECEITFUL AND HORRIFYINGLY RUDE!!!
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February 2024 by Aaron Pruefert
Went there for issue with phone, but Daisy took care of the problem and was super nice!
