UScellular is dedicated to connecting 5 million people, businesses, and government operations through its award-winning network. The company offers a range of products, including the latest smartphones, accessories, high-speed internet, and connected home solutions. Customers appreciate the exceptional service provided by knowledgeable staff members at the Madison location.
Many reviews highlight the outstanding customer service, with employees like Jordy and Colton receiving praise for their kindness, patience, and expertise. Customers feel valued and well-assisted, especially senior citizens who benefit from attentive service. Jojo also stands out for fixing mistakes from other stores and ensuring a seamless experience for customers.
While most reviews reflect positive experiences, there was a concerning incident involving an employee who inappropriately contacted a customer after their visit, raising privacy concerns. Despite this, the overall feedback emphasizes the commitment to customer satisfaction and the welcoming atmosphere at UScellular, making it a preferred choice for many. Visitors are encouraged to check out special offers at the Madison store.
R.J. gave me exceptionable service to get my husband's (Dave) phone working again after it was shut down. He had a great deal of patience in dealing with me and other older customers. He actually made the visits there very peaceful. Thanks again R.J. , Kathy H.
September 2026
This T-Mobile office provides excellent service; they are organized and attentive to resolving customer concerns. I've had excellent service experiences, especially with Andrea, who is very knowledgeable and has a great dedication to customer service.
August 2026
Mari, the store manager, was awesome! Very friendly and helpful.
