Verizon, a leading provider of mobile and home internet services, offers a convenient shopping experience at their Menomonee Falls store. Customers can visit the store to explore the latest mobile devices, 5G home internet solutions, and business-related offerings. For added convenience, Verizon also allows customers to schedule in-store appointments or place orders online, with options for free 2-day shipping, express lockers, and same-day delivery where available. The store has received positive reviews, with customers praising the exceptional service provided by employees like Mike, Mesa, Jonathan, and Nick. These team members have been described as patient, clear in their explanations, and willing to go the extra mile to find solutions for customers. One customer particularly appreciated Nick's assistance in providing a reasonable solution to their phone-related issue, avoiding the need to pay a significant remaining balance. However, not all experiences have been positive. Some customers have expressed frustration with the wait times for service and the perceived sales tactics, such as offering free tablets and watches that would increase the monthly plan cost. Additionally, one customer faced challenges with a phone trade-in, including difficulties obtaining the correct shipping address and experiencing issues with a previous phone upgrade. Overall, Verizon's Menomonee Falls store aims to provide a convenient and personalized shopping experience, but there is room for improvement in addressing customer concerns and ensuring a seamless service experience.
Jonathon was wonderful. Thanks so much for making my phone purchase so easy.
June 2025
Kennedy was awesome in helping upgrade both our phones and even stayed late to get them all switched over! He has GREAT customer service!
May 2025
Had such a great experience with Mike, Mesa, and Jonathan! I needed to do an exchange on my phone because I didn’t like the size of the original one and they were all extremely helpful.
