I went in to get help with an issue on my account and I couldn't help but feel like they just wanted to get rid of me and couldn't give less of a damn about me as a customer. I've heard things about this branch that aren't good but I see it for myself now. It's past time to close this account.
October 2023
They told me I had to come back. They had zero customers. What is their purpose? Why bother having physical locations. Ridiculous. Never judge a book by its cover. I had alot to contribute. Their lose. I don't recommend.
June 2023
Silvia Jimenez Xelhua has terrible customer service. She has no understanding of what a credit card is or how to use one. She called a sales rep at the credit card company to offer me a promotional deal. Then says my credit card has a variable APR?? How do these people become bankers? Not to mention her English is terrible.
