Allen Edmonds is a well-regarded retailer known for its quality shoes and excellent customer service. Many customers appreciate the high-quality products, with some owning multiple pairs. The store offers a range of shoes, and staff members are helpful and knowledgeable, making it easy for customers to find the right fit and receive proper advice. For instance, staff have successfully assisted customers with sizing issues and made recommendations that enhance the shopping experience. Customers also praise the store’s atmosphere, especially the friendly and attentive staff, which makes shopping enjoyable. However, some concerns have been raised about the business model, which appears to be driven by the parent company Caleres rather than the retail stores themselves. A notable issue is the difficulty in trying on sale items, as these are not available in-store and must be ordered at a cost, leading to frustration over delays and the lack of stock. Despite this, the overall experience is positive when dealing with the store's staff, who are often described as helpful and attentive. The store's location at the Pfister hotel adds to its appeal, making it a convenient spot for shoppers. Overall, Allen Edmonds combines great products with exceptional customer service, though some improvements in inventory and sales policies could enhance the experience further.
Ianna was awesome rectifying a mistake that I made with an online order, I ended up leaving with a great pair of boots. Recommended.
May 2023
Fantastic store in the Pfister hotel. Bought a jacket & shoes. What sets them apart though is Customer Service. Bennett is simply the best. Give him a raise.
March 2023
The store has a very clean, open atmosphere and pleasant surroundings in support of your shopping needs.
