“Pleasant help even at close.
I came in 15 minutes before they closed with questions regarding restoring a painting I bought that has paint flaking off. They made very helpful suggestions. What to get now how to use it (safely). Offered to help figure out what colors to purchase & mix for parts that chips got lost and paint needs to be filled in. Helpful above & beyond!”
“They are so nice, and make sure to check in if you need help. They helped me learn how to tie knots better. The atmosphere immediately calms you. I love this place, and I will only be coming here from now on for my crafting supplies. <3”
“I came to return and purchase some things. I was adamant I purchased something there but I must have purchased it els where. The man behind the register was so kind and the woman manager was very kind too. They didn’t belittle me or make me feel like I was putting them out of their way. I really appreciate customer service like that! Ty:) (I was in there today 12/30/25 and left like 15 minutes ago 7:02pm. I hope those employees get recognized for their kind customer service :)) will be back… and to THAT specific Michaels bc of the employees there:)”
“I have been doing weaving projects here for a couple years now. The whole team are very helpful and friendly, and Barb has always helped me figure out my looming projects and problems. There are lots of beautiful threading options for purchase in soooo many beautiful colors. Love this place!”