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March 2024 by Marisa Toseff
Nice location downtown. The room is pretty standard and the beds were comfortable. Housekeeping knocked on the door several times until I answered at 730 am. When I opened the door he said “When are you leaving?” Never in my life have I been woken up so rudely by hotel staff.
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March 2024 by Stephen Ellis
Stayed here for volleyball tournament. While it was nice to be connected to city center, we were extremely disappointed with the hotel. Exceedingly expensive, we were told we would have two queen beds, they were two fulls. Room was very small, carpet smelled, no cleaning service at all. Note on bathroom mirror states they will clean your room after 5 days…We had to call for more towels, and it took over an hour. Vending machines required busy elevator trip to sixth floor, long walk, only for a single soda to cost over $4.No breakfast included, if you wanted to have breakfast, for some average scrambled eggs, cold bacon, cold sausage, and some undercooked French toast, $21 per person. Staff was friendly, but a total rip-off.$18 for parking after already forking over $400 for a short stay is ridiculous.MASSIVE SAFETY ISSUE, but windows on 12th floor opened wide enough to crawl through, safety patches were broken. With small children along, in order to feel comfortable, we had to block off access to the window sill. Very dangerous.Rooms: Small, overpriced, smelly.Safety: Windows in our 12th floor room opened wide enough for a child to easily crawl through!Food & drinks: Overpriced cold food at cafe
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March 2024 by Anastasia Quinn
Great convention. The hotel could almost handle the size of the con. The room was fine. The elevator took forever when checking out. Some people waited 30 minutes to get off the 15th floor. Made a lot of friends though.Rooms: Need more ac but otherwise fineSafety: No issues
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March 2024 by c8lin
I stayed here for a convention. The hotel does have a wonderful old charm to it which I was looking forward to seeing in person. Unfortunately the charm was completely overshadowed by the hotel being somewhat unkempt. Weird smells everywhere, outdated facilities, lack of basic accommodations.My room’s bathroom smelled TERRIBLE from the second I walked in. The sink was slow draining and cracked. There was no mini fridge, no iron, and no microwave, which is pretty shocking for a Hilton. There was also a massive dead cockroach in plain sight on the floor.The air conditioning did not work and our room was always hot and humid. We had to open the window to let the room cool down, and even that would take hours.Otherwise, the staff was friendly and their systems were up to date. If you are looking to stay here though, don’t expect luxury.
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March 2024 by Laura Galbraith
The elevator banks are inadequate to cover the occupancy of all rooms when conferences are happening, and is a significant problem given how tall the building is. The fitness center is missing the most commonly used free weights, and some of our amenities were empty when we arrived at our room (vital things like shower gel).
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March 2024 by Kristina Murphy
Walls are paper thin. Air conditiong did not work. If anything, it kept getting hotter during the stay. Wifi did not work. Toilets are very low. Now, I will mention that I did get a nights stay (plus tax and parking) refunded, which I do appreciate. However, after they refunded the night, our cards stopped working so we had to go back to the lobby. We were given complimentary breakfast (and it seems like there were others with complimentary breakfast, which means they had issues as well. I heard multiple people complaining about the same issues we had). The refund was not on the receipt. That, I understand. I called just to double check it was in their system, and it was. I checked my bank later and there were two separate charges, both at least $100 over the original price and different prices, pending. I called and the guy mentioned he doesn't know why (great service /sarcasm) but they should go away and that I would be charged (original price). I said "no, I should have a refund" cause I was now doubting and wanted to triple check. He was like "Yes, Ms. Murphy, I was wrong" but such sarcasm and attitude. I did not appreciate it. It was my first time at AMKE and first time at Hilton, and I know I'm never using this hotel again.EDIT: If I could give a zero, I would. I got a response from the owner to use the Contact Us page or to call the hotel. They didn't tell me who I should call or what area. So I called and the lady was absolutely clueless and said she can't do anything. She offered to transfer me to someone and I got hung up on. I called HR and got sent to voicemail (which I understand people are busy). I went to use the Contact Us page and the state I was in isn't even listed, but the city is??? I ended up using the Virtual Assistant to contact someone and the first person, Karma (aptly named), left the chat after I responded. The second person, Aria, made a case for me, so we'll see how that goes. I had to go on a goose chase with a hotel I already wasn't happy with because someone wanted to discuss the review.EDIT 2: I got an email back that basically reiterated what I said with an "I don't know what happened but I hope you come back". So do not like Hilton.
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March 2024 by Sierra Roeske
The walls are paper thin. You will hear everything the room next to you says, and they will hear you.We found multiple hairs in the bed, which is why I always travel with extra bedding.When checking out, the parking kiosk was not working. There was no signage. I went to the front desk, and asked the man to validate my parking. He walked away for a few seconds, and walked back, saying it was "included in my stay". I tried to tell him I didn't pay for parking with my stay, and I needed to pay for it. He just waved the ticket again and said "it's in the stay". So, I guess I got free parking?The air didn't work in our room - it was just blowing warm air, even though we wanted the AC on. It was also incredibly loud, so we never took it off the first fan setting.It is an old hotel. I understand that much. The charm of the lobby kind of dies when you're in the room and realize you just paid 200$ for the same quality of a motel 6, and you've been waiting 5 minutes for the elevators.
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March 2024 by gabby
Parked monthly at Hilton for over a year now. They charge 125$ a month to park there. On weekends recently they have not been allowing monthly members to park in the parking garage due to events and conventions. This is ridiculous because I pay 125$ a month to only be allowed to park there on week days. Do not pay monthly to park here!!!!
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March 2024 by Djmeowzle
First time here, booked with friends for AMKE, service and customer experience is great, but rooms are lacking.Rooms: Beds were average hotel beds, nothing to call home about, the bathrooms are a little cramped, and the showers tend to leak which turns the floor into slip city. Not too many pillows or towels available immediately on hand in the room.Food & drinks: Miller Pub was standard sub par bar food, service was good, but didn’t help the fries tasting like reheated styrofoam.
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March 2024 by Jose Pablo Arbelaez Restrepo
You can smell the dust once you cross the door to your room.It needs a special cleaning.
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February 2024 by SEM Staffing
I regret to convey that my recent stay at your establishment proved to be disheartening, marked by an assortment of disconcerting observations. The ambiance, reminiscent of a haunted dwelling with an unsettling intense bad smell to that of decomposing matter, is incongruous with the esteemed Hilton brand.The accommodations, regrettably, evidenced a dearth of upkeep, characterized by layers of dust, antiquated furnishings, and an olfactory assault reminiscent of stagnant laundry forgotten for months.Moreover, the lapse in communication during check-in, the oversight of the welcome gift, and the absence of any conciliatory gestures such as an apology or complimentary breakfast were notable shortcomings.The apparent indifference displayed by the majority of your staff, particularly at the front desk, bespoke a deficiency in fundamental tenets of customer service. Notably, my attempt to engage with the management was thwarted, further compounding the perception of neglect.In order to preserve the integrity of the Hilton legacy, I implore you to address these deficiencies promptly, as they are incongruent with the high standards traditionally associated with your esteemed brandRooms: The room smell really, really bad. They smell like ghosts go to die in there. It’s an unforgettable smell if you ever stayed in a motel 6 think about it’s like 10 times worse. They switched my room and it made no difference up until they switched me again to the renovated side however, everyone in there acts like they don’t know of the problem that they have- this place should be demolished should that be allowed
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February 2024 by Nathan Chamot
Gorgeous historic building, nice rooms, *unreasonably* good service, and reasonably priced.
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February 2024 by James Fewlass
Wonderful weekend. Thank you for a clean and stress free experience.
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February 2024 by Wristband
Bathrooms are in desperate need of renovation, carpets are a bit threadbare, beds and finishings are ok, but the character is amazing in this almost 100 year old hotel. Elevators and common areas need a deep cleaning but the service is excellent. The Miller Pub is overpriced bar food with mediocre service but the steakhouse is excellent. The house dogs are adorable!
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February 2024 by sharon kressin
Extremely disappointed with the accessibility room we had. Not much was accessible. There was no way to bath because the safety bars were barely there and not placed correctly. The mirror was too high. It was funny that the makeup mirror was as high as it was - no use at all. Don’t choose this hotel if you need an accessible accommodation.Rooms: Horrible accessibility