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September 2023 by Avery Schulze
Layton Terrace is full of friendly and gives a warm feeling as soon as you come in. Tracy and Chris are so personal and knowledgeable, they are great resource for anyone looking into senior living.
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August 2023 by Lauren Zurowski
I would not recommend this facility for any family member in need for assisted living/memory care. My grandma has been a resident here for over year. My mom visits multiple times a week and often finds my grandma sitting in her recliner soiled with urine through her pants onto her chair. Most of her visits, my mom often ends up toileting my grandma due to the poor care and attention of the staff. Multiple complaints have been made over the past year with minimal improvements.I recently visited my grandma last weekend with my mom and again she smelled of urine and needed to be taken to the toilet to be changed. My mom and I were both needed to help her stand and transfer to the toilet, which usually she can stand with only one person helping with her balance. We found her with 2 diapers on, one completely soiled. Anyone working in healthcare knows this is a huge concern and increases risks for UTI. Her urine smelled foul. My mom stated her urine has been smelling foul for many weeks. She also has been needing more assistance with standing and walking.My grandma demonstrated classic UTI symptoms of weakness, increased confusion and foul smelling urine. The staff were not attentive to the status of my grandma and never tested her for UTI. They covered up her symptoms by having her wear 2 layers of diapers!Recently, staff reported my grandma “collapsed” and is now admitted in the hospital with a significant UTI that is spreading into her blood stream.We are all concerned about her ability to bounce back from this infection and hope she can make a strong recovery.However, I am confident that this infection could have been caught much earlier and possibly prevented a concerning hospitalization if her symptoms were noticed and reported to the MD as soon as they began.My family is currently very frustrated with the care my grandma has been receiving at Layton terrace. We feel it is important to share her story and draw attention to the staff at this facility to make improvements to the quality of care they provide their residents.
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July 2023 by Dillon Sisley
I would not only recommend Layton Terrace as a great place for your loved ones, but also a great place to work! The staff is very caring and treats residents as if they were family. As an employee Layton Terrace offers great carrier opportunities and loves to promote from within.
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May 2023 by Chow Greanya
This community promises many things but delivers few of them. Their biggest fault is communication. They are absolutely the worst at replying to emails or phone calls. I don't believe my mother receives the care she is paying for.
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April 2023 by Liz Claudio
Layton Terrace takes very good care of an elderly church member. It is a clean, safe space for him. Staff are attentive and the residents are kind to ine another.
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March 2023 by Heidi Kenney
I highly recommend Layton Terrace for those who need a safe, clean and loving environment for their loved ones. We moved Dad to Layton Terrace following his stay at Library Square as his dementia progressed and he needed extra care (my mom died several years earlier). The facility was clean and the staff was friendly, knowledgeable and professional. They took great care of my dad, who could be quite a handful as his dementia progressed.The Health Services Coordinator in Memory Care was a stand out--he spent a lot of time with my dad, just listening to his stories. He was such a calming influence on my dad! We truly appreciated his efforts.I live far away, and felt so much better knowing Dad was getting such great care. My dad passed in 2019; before he passed the staff recommended Badger Hospice, who are angels on earth. Thank you to the staff at Layton Terrace for making my dad's stay so comfortable and pleasant!
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March 2023 by Rick Green
My family highly recommends Layton Terrace Senior Community for your loved one. We dealt with Tracy during the application process (2-27-2023) and she is very professional, knowledgeable and passionate about the facility and had answers to our many questions. Layton Terrace's staff has been very friendly and responsive to my sister. There are many activities to do for the residents in the common areas, which has helped my sister socialize more than she has in many years. It was nice to hear from another existing resident talk about how nice Layton Terrace has been to her over the years. Tracy and her staff also helped us deal with an issue at my sister’s “old” Rehab Care Center (in Oak Creek) and LTSC went above and beyond what I expected. Well done Tracy and all the staff at Layton Terrace.
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March 2023 by Pamela Tarasewicz
The director, marketing person, and nurses at Layton Terrace never return phone calls. My mother was in independent living, and needed to be moved to assisted living. I tried for MONTHS to get someone to return my calls to get her moved. Now she is in rehab after a fall, and is ready to return to Layton Terrace, but needs to be assessed by Layton Terrace to determine what level of care she will need. Our family and the rehab facility have been trying to get the director or nursing staff to return our calls for a week, while my mother sits in limbo at the rehab facility.
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February 2023 by Lynn N
Update 2/12/22. Friday night over 30 residents went to front desk & complained about dinner! Come on SincersiSL! This is awful!I don’t recommend because of the poor food service.My family member has been there two years & routinely has complaints as does my family member’s table mates & other residents. The food is cold or at best luke warm. Meat is generally dry an impossible to cut with the butter knife provided. Butter pads are ice cold & not spreadable on rolls. They run out of desserts the residents select a week ahead of time. Initially the soups were decent and now even those are poor. Hospital food is warmer & better….that’s a shame.The residents raise these issues & nothing changes. The food directors have changed several times & the man they have now is no better.Perhaps they should invest in hospital delivery trays that are insulated so they can deliver hot food to tables. Running out with cold food isn’t getting it. The frustrated residents complain to servers & really what can servers do?They recently upgraded the tables & chairs but that is cosmetic. Sure it’s nice but you’re still unhappy with dinner.This is so sad. Many of the residents don’t get out much and dinner is a highlight of their day to enjoy dinner & socialize. Instead people become crabby because of the continuous meal letdown & the crabbiness is contagious.I’ve been there at dinner time and heard the complaints at the table. Plus as a family member it’s hard to hear the constant complaints re dinner. The one highlight was the summer picnic where the food was good.Higher management within the company needs to visit unannounced and assess the food and the kitchen to determine what they can do to make things better.There are good staff members who work their butts off and are friendly and helpful to residents and guests.There are a few social events. The apartments are decent & maintenance responds timely.Another big issue is for assisted care they don’t have enough good medical techs or enough techs to respond timely to calls for help.A plus is residents are friendly and welcoming.Bottomline—my suggestion is if you’re interested in moving here, ask to come and have dinner with the residents before you sign a lease.Residents are required to purchase a minimum of 18 dinners a month.UPDATE 2/8/23To owner SinceriSL.I appreciate that you offered me to contact you. I decline because -1) My post clearly identifies my concerns. There is nothing additional to understand. The daily dinners are poor! I gave clear examples of the issues with food service. It’s not a one time thing or unique to one individual. Anyone who reads my review could easily understand my concerns.2) I gave an action suggestion that management should visit unannounced, assess food service, and improve it. I would ask the dinner servers what complaints the residents have because I assure you they know as residents often complain. Additionally, you should already know the issues as residents have provided feedback on dinners/food to your organization at meetings and thru surveys (more than once). No improvements nor any real concern or action from your organization resulted.3) My contacting you will identify me thus identifying my family member. I don’t want anything negative happening to my family member nor for my family member to be singled out. This is more than a single resident issue.Should you choose to actually address the shortcomings identified, I’ll gladly remove my review or update it to show the responsive actions taken. I hope you really care enough to investigate and make changes as the residents deserve it as do any potential residents.PS: Maybe copy my comments and forward them to Dr. Angie Fleenor, DNP, APRN, MSN, FNP-BC | Vice President of Clinical Operations. Maybe she would understand and address the issues if they are not clear to whomever responded to understand.
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February 2022 by Daniel Klosinski
I have a family member living at this facility and to say that I am not satisfied with the care provided here would be an understatement. Now I realize that we are up to our necks with high rate of covid infections and all that that entails. BUT this family member is suppose to be taking medications for high blood pressure. After five days of NOT receiving any medications for this condition, and displaying very high blood pressure, no one at this facility questioned this. It took a family member to notice this condition and dig into it to find out where the disconnect was. I consider this a life threatening situation that this facility played a part in. I believe thier focus is too keenly on the bottom line and not on the residents. There have been other incidents of neglect of a lesser magnitude as well.I can only hope this situation will resolve before my family member succumbs to this condition. I believe our family member living at this facility is not receiving the care they are paying for.
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May 2021 by K H
I find Layton Terrace to be a wonderful place! My mother in law lives here and she really likes all of the people and activities offered. I was able to sit down with some of the staff and talk about their place and they were very sincere and friendly. I think they have a lot for their residents to do and seem to have fun holiday things go on as well. I recommend this place to anyone looking for a nice friendly, welcoming place to live.
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June 2020 by Faith Harper-King
Shelly is a cna on the floor and I worked with her 6/25/2020 on section 2. She was very rude and her behavior was unacceptable. She isn’t a manager or lead and acts as such. I am not your child. I could only imagine why they have such a turn over rate. I will not be returning back to this facility. I asked her to help me with a resident and she threw her hands up in the air and said she couldn’t and proceeded to make disgusting rude comments in front of residents. There was no teamwork or inclusivity or respect. Residents needs always comes first. I then sat down to simply feed a resident and she came up to me and said “ no sitting “ as if I’m her child. Please avoid at all cost. Not worth working with co workers who do not put residents first and team work.
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November 2019 by Linda Winchell-Scott
My mother has been there about 4 1/2 yrs & loves it. She loves going out on the outings...people are friendly...the staff is very nice.
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November 2019 by Timothy Reisig
Staff is caring and kind, and the grounds are well maintained. They work hard to give the seniors a nice home.
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October 2019 by Karen F
I recently went through the process of coming to understand that my mom needed to move within Layton Terrace (LT) from the assisted living wing to a wing that provides more staff oversight. Mom moved to her new apartment in August.