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February 2024 by David Roberts
Made an order online but the wrong item was shipped. This was due to an error in their system. They went above an beyond and overnighted the correct item as well as a return label for the wrong item. All that was done in time for my race this weekend.Customer service that is way better than most places.
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January 2024 by Robert Stokes
I found them a few years back when I was trying to build my own road bike and kept their info. Was using my studio bike (NordicTrack S22i) and kept breaking my clipless pedals. Saw one of The Bikesmiths' promotional emails and went to the website. Found their customer service email not knowing if anyone would respond to me. Sure enough, they responded with a recommendation for the type of clipless pedal one their employees uses as well as empathy for my situation as they were a bigger rider (over 240#), too. I bought two pairs of the pedals they recommended. I installed one of them and the ride feels more stable already. I do not know how long they will last, but the customer service The Bikesmiths showed me will keep me loyal to them for all of my biking needs. If I am shown good customer service, then I am a customer for life. They displayed that and then some.
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November 2023 by David Lyon
Had a slight hick-up with a defective item I ordered and “The Bikesmiths” resolved it immediately with absolutely no hassle or questions. My kind of business to work with. Thank you “The Bikesmiths” for your prompt and courteous resolution!
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October 2023 by Gunther Chesnut
Free shipping, quality product, no complaints. I ordered the Panaracer T-Serv Protite 35mm tires [set of 2], for $56. Great price.
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September 2023 by Shawn Schlabach
Great company! Even better customer service!!! Will be buying all my biking needs from them from now on!
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August 2023 by Gail A.
This company is great. The customer service is wonderful.I recommend The BikeSmith for all your bicycle needs. A great company
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August 2023 by Karen H.
I love to have options to Amazon for online ordering. Got free shipping for a small glasses-mounted rear-view mirror that was a good price and not very expensive. I will buy parts from the Bikesmiths again.
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August 2023 by john tedesco
I was in the process to restore this Schwinn 1950’s cruiser and couldn’t find the right tires for it locally. I ordered a set from Amazon and they didn’t fit. I did some research and found The Bikesmiths. So I called and emailed them and they were so helpful and knowledgeable and put me on the right track. They sent me the correct ones for my bike, they went on in 5 minutes and I am enjoying the bike once again. I highly recommend The Bikesmiths! Thank you, John- NY.
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August 2023 by Ryan Burleson
This is my regular bike shop now. The staff is helpful and will find and order parts for you if they don't have it in stock.
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July 2023 by Christina Strand
I placed an order to replace the tires and tubes for my old slightly odd Japanese road bike. The original tire size is uncommon and I'm pretty uneducated on bike, but I did my best and placed my order. Before just shipped it out they called and emailed me to make sure I didn't want two different sized tires and tubes. Turns out I still managed to get it wrong! After a very friendly conversation they hooked me up with what I needed and even saved me a few bucks. I can't stop telling everyone about this store because of their perfect example of great customer service. Cannot recommend them enough!
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June 2023 by Dan Profio
In over 10 years I never got this bike tuned up. I was forced to visit the bikesmiths after my shifter broke during a ride. There was a lot of stuff we uncovered that needed to be fixed/replaced and they were 100% transparent about the pricing every step of the way.Took my first ride since their upgrades and this is the best I can remember my bike feeling. They did a fantastic job and I highly recommend this shop!
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May 2023 by Michael Basile
I'm in Atlantic city NJ and ordered pedals and grips for my super 73 and received them within 4 days or so and also saved money shopping here ...highly recommend
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May 2023 by Mat Seaburg
Best bike shop in Milwaukee. They have everything you need for you bicycle and with a super friendly staff and decent prices!!
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April 2023 by Gabe McCoy
I have had great experiences communicating with The Bikesmiths via email and their eBay store. They responded quickly, clarified listing details, and answered my questions. They were the only shop with a particular tire in stock. I ordered it, and it arrived as expected. Thanks to The Bikesmiths!
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April 2023 by Michael Mccormick
Bikesmiths comes through again! Excellent value and super quick delivery.
