Verizon, located in downtown Milwaukee, WI, offers a top-notch customer experience through its authorized retailer, Victra. The store is staffed by a knowledgeable and dedicated team, including standout employees like Victor, Heaven, Kennesha, and Landon, who are praised for their exceptional service. Customers have expressed appreciation for the team's transparency, support, and willingness to go above and beyond during their visits. The store provides a wide range of wireless devices, including phones, tablets, and accessories, and offers helpful recommendations for customers looking to upgrade. Reviews highlight the team's commitment to customer satisfaction, with staff members working together to ensure a smooth and stress-free experience. Customers have noted how the staff carefully explains options and promotions, making it easier to choose the right devices. Many visitors commend the teamwork and care exhibited by the employees, who are described as sociable, knowledgeable, and committed to their roles. Overall, the positive reviews reflect a strong emphasis on customer service, making Verizon a reliable choice for anyone seeking assistance with wireless technology in Milwaukee.
Victor was very helpful and came up with a solution in a timely manner.
December 2025
Best customer service of any Verizon store EVER! Heaven Johnson and the manager Kenisha were amazing ! I was so impressed with their knowledge and their sympathy for my situation. They resolved my issue and went the extra mile to help me ! This should be your go to Verizon store
November 2025
Heaven was amazing, caring, knowledgeable, followed through and polite! I must also commend the entire team, they work together to provide excellent customer care! Bravo & Brava
