“I don’t live far from here, but for whatever reason the manager had it out for me. She really did. Every time I went in she was rude, and honestly it felt like everyone knew it. Because of that, I just avoided going there and would drive all the way to Verona instead.
But recently, I had a completely different experience.
I was dealing with some issues with my prescription insurance and needed to get something figured out quickly. I called Walgreens to ask about using a coupon instead, and they were able to help me out. The same prescription that was going to cost me 80 dollars at the other pharmacy in town ended up being 40 dollars here, and with the coupon I only paid 20.
I didn’t even need to bother using my insurance or spend the time on the phone sorting things out. I was in a time rush since I was leaving on a trip and needed to have it filled that day, so I didn’t have time to deal with all of that.
When I went in, the pharmacy staff was really kind, patient, and actually took the time to walk me through everything.
I don’t know if they changed staff or what, but my recent experience was night and day compared to before. Really appreciate the help. It made a stressful situation a lot easier.”
“Our family loves Mount Horeb Family Pharmacy! They are easy to work with and very friendly, knowledgeable, and professional. They are very accommodating, even when we need prescriptions filled outside of standard operating hours. I prefer them to any big box pharmacy I’ve used in the past.”