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April 2025 by Cynthia Bakos
Brandon Edmonds waited on me this morning and I could not be more pleased. Being a senior, I am not very knowledgeable with electronics and Brandon treated me with kindness and patience. He fixed my cell phone problem in no time at all. I wish I receive this quality of customer service from other places that I deal with. You are lucky to have Brandon representing your store - he is a keeper!
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March 2025 by Kim Rausch
Shout out to Brandon, the new store manager, in Mukwonago. He spent 2 hours transferring my info to my new phone, as my old phone was a piece of garbage. He went above and beyond! He's very personable, customer service oriented, and funny. I wish him nothing but success!!
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November 2024 by Cara Berlin
After 2 days of struggle transferring from our old provider to U.S. Cellular, I have to give a shout out to Britannie R at the Mukwonago location. She was patient, kind, and spent alot of time with my family to get us situated! Thank you Britannie :)
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November 2024 by Tom Jurasinski
Britney is absolutely AWESOME!!!! Professional, polite, and very well explained!!
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November 2024 by Patricia Bornfleth
Britannia was very helpful
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November 2024 by John Redel
Great job
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September 2024 by Deborah Kroll
Looking for help today and had Connor help me out. Very knowledgeable and a really cool guy!
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September 2024 by Noel Buscher
Connor was super helpful in solving the previous issues at the Mukwonago location!
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September 2024 by Lisa Jacobs-Meehan
Connor was very helpful!
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August 2024 by Brenda
I would like to give a shout out to Connor for helping me with my return at US Cellular. I had to come back in today because Hunter was working yesterday and didn't know how to help me! He even had ME call corporate myself because he didn't know what I was talking about. And he says he has worked here for over a year.
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August 2023 by Tom Baker Jr.
Had what I wanted
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June 2023 by Melanie Carlson
The lack of customer service is absolutely asinine. I was quoted and told by a sales agent at this US Cellular that my bill would be $160 a month from there on out and got slapped with a much higher bill 2 months later. When I called and spoke to a representative at this branch they said there was nothing they could do and I would have to continue paying the higher bill even though I was quoted a lower bill and even paid the lower rate for 2 months. We will be paying off our phones and switching to a carrier that is more transparent about costs, has more affordable plans, and better customer service. I have been a us cellular customer for 15 years with my family and then on my own with my husband lol and will NEVER be returning. I will not be recommending them to anyone moving forward.
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November 2022 by Chrissy Helfenstein
I'll be honest I haven't had good luck with this location in the past so I would go to a different one . But recently I stopped in there because I was having issues with a replacement phone. It looks really nice in there. It used to look dark and run down. And the agent that helped me Nicole was great. I was having trouble getting my sons phone replaced but she helped get it done fast. I will definitely go there from now on.
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July 2022 by Heather Charter
I went to get my service canceled. It was within the 14 days I could do so. I went to the store and it took 2 hours. Nobody seemed to know what they were doing… I was correct. I just got an email saying I had a past due amount. Come to find out they only suspended the plan not cancel! They need to help the young coworkers. They really have no idea what they are doing. I’m not very happy. I now have to sit on the phone to fix something that should have been done correctly. Really what I want to do when I get off work! :)
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July 2022 by Brandan Kral
Stopped in and worked with a kind young lady named Carley, she helped me with my initial issue and get me a new phone for free! Love this location!
