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July 2023 by Kely Carrasquillo
Great and Fast Service
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June 2023 by Diane Lou Kugler
Very nice people.
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January 2023 by Brandi archer
Always friendly staff. Always a clean environment.
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November 2022 by Cassie Stadler
I have been a long time customer of Bergstrom’s Service Department. I always am treated with kindness and respect from the moment I enter the big glass shop doors by the first available service writer and if my service writer Dan Tibbits is available he comes out to greet me and take over.I can not say enough about Dan! Dan is kind and compassionate, he is empathetic and encouraging. Dan knows his business and is able to follow through on all of his promises from estimated time on repairs, to getting a loaner as there are times that something else turns up after they dig into the issue that originally was diagnosed.I always request the same mechanic and schedule with him, his name is Grant. Grant is an absolute hero! He keeps my old girl running even when I have lost all hope. The truck is alway cleaner inside when I brought it it as Grant takes the time to wipe down everywhere he touches. I was in for an exhaust replacement last week and as I was I the waiting room I received a text from Dan with Grant showing me the work that was completed. It was perfect. He also did a vehicle inspection and shared a few things that I need to address in the near future.Thank you Mr. Bergstrom for employing Dan and Grant as they are a key asset to your service department!SincerelyKC STADLERServices: Auto exhaust system replacement
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August 2022 by Cindy Kordus
Very friendly and accommodating.
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May 2022 by Casey Labby
Do overhead door work here. Nice place to get car
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April 2022 by Melissa Christensen
Excellent customer service! Excellent communication! Mark was top notch!! They fit me in when I was having issues with my Suburban, even though they had a full schedule because they care about their customers. Highly recommend this dealership, the body shop and the service department!
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March 2022 by Fallen Feathers
This place is the only place I trust with my car. Recently I took my Chevy to another place that took a look at my car and told me a bunch of stuff needed to be replaced and fixed. I took my car here to get that stuff done and they told me that the only thing that needed fixing was the oil and the battery. No $2,000 in repair needed. These people take their time and yes they are a little bit more expensive. But darn it I know I can trust them! If you want a trust worthy place take your car to the NEENAH location! They treat you like family and won’t charge you extra for stuff that doesn’t need to be done.They are Honest and trustworthy people.Services: Oil change
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January 2022 by Matt Khrome
Very professional, hassle free transaction! I worked with Terrin, he streamlined everything all went smooth! Very good experience overall!!
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January 2022 by Craig Retzlaff
Excellent service with great technical skills from the techs. Fair prices.
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November 2021 by Rosie Doro
Great service
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October 2021 by John Stilp
Went for an estimate and got honest and much appreciated feedback from the body shop.
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September 2021 by Jeffrey Selbach
The service representative amber was very nice and the job was done quickly.
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June 2021 by Bill Kennedy
Great service! Fast and friendly. Explained everything about the service performed.
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June 2021 by Tina O.
I had several terrible experiences throughout my purchase at Bergstrom and continue to have issues since my purchase. I took delivery of a used vehicle on March 13, 2021. This vehicle had been for sale on Bergstrom's lot since January 2021. I was told via 2 emails and 2 phone conversations that my vehicle came with both a soft and hardtop (Jeep Wrangler)- and it was also advertised as such. When I arrived (driving 2 hours) no soft top could be found! The salesman, Vince, told me he was sorry I misunderstood!!! Going forward, I dealt with the Manager, Lee. We came to an agreement regarding the top (which included me paying an additional $500 over asking price even tho it was advertised as included). When I attempted to take delivery of the vehicle I was told I had to wait 1-2 weeks as they didn't have possession of the title despite having this vehicle on their lot for 2 months! I finally took possession of the vehicle March 13, 2021. The very first day I drove it home and parked it in my garage it was leaking oil. It needed a $900 repair a few short days later!!! Fast forward, it's now been 3 1/2 months and Bergstrom still has NOT filed the appropriate paperwork with the DMV. I have no title and have been paying for a vehicle for 3 months that is still titled in the previous owners name. Bergstrom has been contacted several times by myself and the financial institution that I got the loan from. They continue to lie and blow us off. They violated the law and now the DMV investigating! Additionally, the bank is threatening to convert my auto loan (at 2.75%) to a personal loan (at 9.99%) because I don't own the vehicle! I will never purchase from Bergstrom again!! If you don't want headaches, look elsewhere!
