United States Postal Service
Post OfficesHours:
15300 West Howard Avenue, New Berlin WI 53151 Hours
About United States Postal Service
The United States Postal Service (USPS) is a reliable and affordable delivery service that processes and delivers 47% of the world's mail to over 157 million addresses nationwide. This particular USPS location at 15300 W Howard Ave is praised for its friendly, helpful, and detail-oriented staff. Customers report having great experiences, with one reviewer highlighting the exceptional assistance provided by an employee named Carmen. She was described as incredibly kind, patient, and thorough in guiding a customer through a passport application, ensuring everything was filled out correctly. The staff at this post office are consistently noted for their responsiveness, professionalism, and genuine care in addressing customer needs. While the postal services and amenities offered, such as walk-in passport services, are reliable, there were a couple minor issues mentioned. One customer noted late communication about a non-functioning camera, which caused a last-minute delay. Another reviewer preferred this location over a different post office due to the unprofessional behavior of a supervisor at the other branch. Overall, this USPS location is commended for its spacious, well-laid-out facilities and the exceptional customer service provided by its dedicated employees.
Most Recent Reviews
July 2026
One person working, incredibly slow and doesn’t seem to understand customer needs.
Left a line of 6 people after 10 minutes when the first customer STILL hadn’t been taken care of.
June 2026
Kameela was friendly and personable. Between her and Dan, I enjoy visiting here. But The supervisors suck and won't take responsibility for anything. I've had to file complaints every time I have to deal with them.
September 2025
Put a letter in mailbox today that had to get out, had the flag up. Didn't pick it up and just crammed the mail on top.
More Comments(93)
Nearest USPS Stores
- New Berlin, Wisconsin