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“Cust little post office. Best customer service out of the 25 post offices Ive been to in my life. Old school manners and professionalism aka not hiring anyone from today's generation!”
“Angela provided excellent customer service she greeted me with a smile, was very polite, and explained different shipping options. I was very impressed at how involved and detailed she was with every customer she interacted with. Angela kept the line moving considering she was the only one in that morning. Keep up the good work.”
“It's very clean and well organized. the post office master was very friendly and answered all my questions and more. They have many items stocked such as stamps, boxes, and envelopes plus tapes for your shipping needs.”
“Getting a passport processed at the Franklin USPS location was an absolute breeze thanks to Donna! She is exceptionally professional, knowledgeable, and patient, guiding us smoothly through every step of the application process. Navigating passport paperwork and photos can often feel overwhelming, but her organized and reassuring approach made everything completely stress-free. Her warm attitude and dedication to excellent service truly stand out. If you need passport services in the area, I highly recommend booking with Donna for a flawless experience!”
“I had the best customer service experience of my life today. With the best and most wonderful employee with USPS and her name is Kayla.
Thank you from the bottom of my heart, Kayla, you really deserve all the respect and appreciation.”
“Mark is the nicest employee for USPS of all time. He knows his stuff too. It was his birthday and a nice older lady brought him in cupcakes and another gentleman stopped by to wish him a happy birthday….all while I was there!! What a good human.”
“Wait was o.k. One clerk had to reboot his computer. He helped people picking up mail while his computer was booting up. The 2nd clerk helped the customers that were waiting to mail stuff. It was a little wait but nothing significant. Mailed a box for Thursday delivery and it got there a couple of days early, which was great. Overall it was a good experience.”
“Great experience with getting two kids passports pictures and apps sent in. The lady who helped us was amazing and so helpful. Since sending it in about two weeks ago they were approved so she mailed those kids photos! Thank you!”
“This is honestly the only post office I go to. Workers are great and helpful and straight to the point. No BS here, it’s always get in, send packages, and head out. Lines can be long sometimes but oh well.”
“Came here to get our passport applications taken care of, and everyone on staff was incredibly helpful and nice. They even called us when they caught that we forgot to sign our checks, ensuring that our applications were 100% checked before being shipped out.”
“All of them are not created equal lol. 91st and Silver Spring - consistently great w/Jimmie and the other pretty lady. The one on fond du lac the 2 main clerks are great as well. Now finally the one on Center has a new Muslim clerk that has restored our trust in our packages getting to their destination. Epitome of excellence.”
“The day I went in, they were very busy. I had a package that had been mailed to the wrong address. The clerk took the time to trace my package and gave me a phone number to a manager that could possibly help me intercept my package. I was able to intercept my package and picked it up at a different location. I wish I could name the young lady who helped me. She was so kind, very polite and obviously very helpful.”
“I went to this post office to change my mailing address. Only took 4 minutes to fill out my form to change my address, and saved $1.00 by going in person than changing my address online. They provide info for changing your address for other companies to report your change of address and info for coupons to help with your moving expenses too.”
“Every time I visit the USPS at this location everyone is kind, considerate, professional & courteous. I like this location & the employees do care. Thank you!”
“Everyone that works here that I've met had a absolutely GREAT PERSONALITY, and talk to me as if we've been friends for years. There's only 1 Lady who works Up Front at the Customer Service Counter, that is way too picky and serious. She will never laugh. Our Apartment Building gets Prestamped Envelopes from our Landlord to pay Rent, and if the Date on the Stamped Envelope isn't the same exact day. This Lady makes me Pay for a Stamp to put on this envelope, and I'm Permanently Disabled and it's not like I can afford to buy a Stamp for a PreStamped Envelope!!! This Lady, I think, has some kind of MENTAL PROBLEM WITH BEING FRIENDLY TO THE PUBLIC, because I will tell a Joke, and everyone in the Post Office will laugh except for this 1 Lady. I don't know what her Name is, but I'm thinking that it's ,"FLORENCE." Besides dealing with her, this Post Office is 5+ STARS , and I recommend it to anyone that asks me. There's 1 Man, who will go way out of his way to make sure that you're happy, or you have gotten exactly what you went there for. I'm 95% Positive that this A+ EMPLOYEE'S NAME IS ,"JAMES!!" It's Employees like JAMES that makes any Company GREAT, and this Post Office should be TOTALLY GRATEFUL THAT THEY HAVE ,"JAMES", WORKING FOR THEIR COMPANY!!! Employees like this make people like going into the Post Office, and it's AWESOME WHEN YOU WALK INTO THE POST OFFICE, and SOMEONE SAYS HI _ _ _ _ , because he will remember your Name. THANK YOU JAMES FOR ALL YOUR YEARS OF THE BEST CUSTOMER SERVICE THAT SOMEONE COULD ASK FOR!!!! So people know. I never knew ,"JAMES", before I started going to this Post Office!!!”
“our clinic staff called the post office to get some help on a situation to help one of our patients and was directed to the manager, and the manager was so kind to help assist us and provide us with detail information. even though his Post Office could not help assist us, he directed us where we needed to go.”
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“Kameela was friendly and personable. Between her and Dan, I enjoy visiting here. But The supervisors suck and won't take responsibility for anything. I've had to file complaints every time I have to deal with them.”