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July 2025 by Richard Hanson
Very helpful and knowledgeable. Helped on what accessories would be the best fit for my daughter and myself. Would recommend to others. I drove from Minnesota to Wisconsin and glad I did.
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June 2025 by Vicki L
Was getting text and email messages from what I thought was Verizon but when checked it was a scammer. So glad I checked.
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June 2025 by Greg Peterson
Verizon store technician did a very good job was knowledgeable. Got my phone set up and working. They knew their job really well or polite, courteous and did an awesome job.
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June 2025 by Joe Sain
If you like standing around for about an hour to try to get your phone figured out. With only one employee working that's a great store. One employee working is what you expect out of a MetroPCS store not a Verizon
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May 2025 by Megan Sutherland
So Walmart used to have ppl that helped us look for a lower cost plan, but we had to wait a month or so for it to go in effect. I asked my husband to go in and have them review again. Walmart no longer has the ppl for support which is ok.
What is not ok is when my husband went to the actual store for support and was told to figure it out on his own. So…what is the point of this store????
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May 2025 by Denise Voeltz
Customer service was great! Addressed all my concerns
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May 2025 by Chris Carroll
Should have never wasted my time going there. Went to get 2 new phones. Waited for well over an hour without any acknowledgement of me or anyone else waiting in the store. Gave up and went to the actual Verizon store in Hudson and walked out 10 min later with my phones. Never going here again.
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April 2025 by Iron Barque
Brice was excellent.
No pressure. Knew his info.
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April 2025 by Dwight Wolter
Very helpful..
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March 2025 by Patty Swanson
I needed to edit my review as I just replaced my screen saver and found out your associate had put a screen saver over another one I had on there I couldn’t understand why this took so long to do. I feel now like I was ripped off for a $60 screen saver I didn’t need
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January 2025 by Jada Rosemary
Brice was amazing. The staff there are very knowledge and kind
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December 2024 by Laurie Tschetter
Quinn was great. Shared opportunities and how I could save money on monthly expenses with Verizon specials.
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December 2024 by Braxton Allee
This place is actually the best verizon. Got to eat taco bell with the homies after they closed waiting for the transfer to be done. Matt is a very great employee, very respectful, very professional, and funny too!
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September 2024 by Andrea Markham
My husband and I recently visited the Verizon wireless store and was extremely disappointed with the level of customer service and staffing. It was a Friday night and there was only one person working, and the same situation repeated on Saturday. The poor employee was completely overwhelmed with the number of customers and the wait times were unacceptable. Customers were waiting for hours just to drop off their phones for trade-ins, which should have been a quick and simple process.
I must commend the employee(s), Kass (Friday Evening) and Quinn (Saturday), for handling the situation as best as they could under the circumstances. They were doing their best to assist everyone, but it was clear that they were understaffed and needed more support.
I believe that Verizon wireless needs to seriously address their management and staffing issues. It is not fair to expect one person to handle such a high volume of customers, especially on busy weekend days. I hope that the company takes this feedback seriously and makes the necessary changes to improve the customer experience in the future.
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September 2024 by MarkhamsOnTheMove
Severely understaffed. Quinn is amazing, and FULL of knowledge. She had to work at another store and even called in from that location to help set up phones. She deserves 5 stars, but the store needs better staffing. Only one employee at a store like this is wild.
