“Knowledge, friendly staff. Got everything I was looking for a spare bedroom. Left with a mattress and a stand shortly after walking in. Provided me with different options and was able to explain the difference in mattress. Very pleased. I would recommend this store.”
“I bought a fairly inexpensive mattress from Dave about 18 months ago and it recently failed. With photos showing the issue and my receipts etc, he took it back with no further questions. He was very gracious and although I could have exchanged for the same mattress or received a total refund, he recommended another, better mattress that was on sale- Presidents Day yay! The mattress was about $50 more than the returned one, and he did not charge for the extra cost. I highly recommend working with Dave at Americas Mattress in Onalaska WI.”
“The customer service representative was patient, attentive, knowledgeable and respectful as he balanced showing me options that fit what I was looking for, while continuing to care for another customer he was working with before I arrived.
He didn’t rush or pressure me even though it was less than 15 minutes until closing time. I noticed as I was leaving, he was still working with the other couple, maintaining his respectful, friendly conduct, when it was now minutes after closing time.
I was impressed. His professionalism carried me through the sale and financing details with clarity. He was thorough despite time pressure.
I am so excited about the product I chose to buy. I compared it two other pieces. It’s beautiful, fits me and won’t take up a huge footprint in our small space. The design will mix well with our other furniture. Thank you for the broad range of styles you provide, and for being willing to add a swivel to this chair, another feature I need in my space.
Your sales man did a great job for me.”
“My son and I met with sales person, Mary. She showed us a few different sectionals. After seeing all of them, I told here we are going to 3 or 4 different places, and we will make our choice today. She gave me her card.We went back, I liked a few sectionals at different places.The reason we went back? No one else came up to meet with me.”