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April 2025 by Paula Schmitz
Wow!! Great customer service. Sales Consultant Kiante was wonderful. Greeted me right away and helped me to adjust my phone plan in order to save money and actually pay for what i only needed. Definitely an asset to this store.
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April 2025 by Cindy L
The associates were very friendly/respectful and helpful. I was there to transfer all my info from one my phone to a new one.
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February 2025 by Berta Busha
Excellent!
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January 2025 by HortonBros Inc
Wow!! Great customer service, immediately greeted with enthusiasm! Justin helped me get two brand new IPhone 16 Pros and put my old junk down. Justin was very helpful and put his best foot forward to get me and my family what we needed thanks Justin! Kindness goes a long way!
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December 2024 by Josh Gates
Justin has helped up purchase and set up 2 s24 ultra phones. He was great to work with, answerd all our questions, and had a smile on his face the whole time!!!
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September 2024 by Tim Canziani
I think the store did a good job with very friendly staff. My father home confused about his plan and what was offered so in called 611. Waiting 20 min, then got disconnected, called back again and asked about our program, the gentleman that worked with us was friendly but very condescending, and not very knowledgeable. We asked about the offer included in our program. Anyway, Store was great the customer service at us cellular main 611 were poor at best. It didn't bother me that we didn't get the promo we thought it was the service guy at 611. I think they can do better.
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March 2024 by C Martin
Once again a great experience at USCC Oshkosh. I hear horror stories of hours long waits and terrible customer service at other cell providers but every time I've gone there, even if something doesn't go quite right the service we get is always outstanding. It helps that the Manager (Lateria) always seems to be there and keeps a close eye on things making sure her customers are being served.
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February 2024 by Al Lawrence
I had U.S cellular from 2015-2018 in the fox valley area. Service was average. I had a sneaky suspicion due to the low level customer service that i received so i screen shot my balance of 0 dollars after I cancelled them. 60 days later it was still closed and a zero balance. 5 years later a collection lowers my credit score a 150 points for an unpaid balance of 79.15$. It took me 6 months to get it removed and I blame the incompetent store workers that day for not logging it correctly.
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February 2024 by Al Johnson
I had U.S cellular from 2015-2018 in the fox valley area. Service was average. I had a sneaky suspicion due to the low level customer service that i received so i screen shot my balance of 0 dollars after I cancelled them. 60 days later it was still closed and a zero balance. 5 years later a collection lowers my credit score a 150 points for an unpaid balance of 79.15$. It took me 6 months to get it removed and I blame the incompetent store workers that day for not logging it correctly.
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December 2023 by Alexus Aguilar
Signed up for phone service a few months ago and told the rep I would be using the ACP. He said he would sign me up for the business plan since I do independent contract work. A few days later I found out the ACP doesn't work with the business plan and my bill would be much more than I expected to pay. I ended up switching carriers, called US Cellular to see if I could apply the ACP to my account to lower the bill, they said no and that it would take a few billing cycles to apply. Long story short, I was able to get refunded for most (they have a 15? day trial) but I'm still stuck having to pay a bit because the rep signed me up for the incorrect plan, when it should have been free or only a few dollars.
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August 2023 by Kathy
Service was great, very helpful
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July 2023 by Janet Macaw
Hi, I have been with Us cellular for approx 20 years. Issac helped me with my issue he knew what to do right away. This young man is a total asset to your store. I waited quit long and watched him interacting with the customers and l told him how impressed l was with his interaction with customers. I told him l would put a good word in for him so GREAT JOB Issac!!!!?
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March 2023 by Mike Viscuso
I made an appointment with a staff member.. called in advance when I got their they told me it was there day off...At this point I don't know if it was my fault or there's for driving over....
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January 2023 by John
Returned everything the same day. Gave me a transfer cable instead of a charging cable and told me it's my problem.
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September 2022 by Barry Walczak
Id say zero stars if i could. 4 employees 2 hiding in back one only comes out to check you in and hides again. Waiting over a hour to find out why my phone wont work right. Save your time n money go to cellcom im switchin back when my plans up
