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December 2023 by Eric Yang
Worked with Heather for a loan consolidation and was able to get a low rate. Honestly, probably one of the best experiences I’ve gotten with a lender/bank. Granted, I’ve been banking here for 11+ years, but still, fantastic experience.
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August 2023 by Maxwell Hermans
Everyone was great, even being short staffed they did their best to make sure everything was taken care of
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July 2023 by G H
Verve as a whole should have 1 star, not just this one location, as the communication, fees, and customer service overall is terrible. Moved to a better credit union. Many people I know did the same for the same reasons
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June 2023 by Robert Stopinski
We came in for a loan. The loan officer was friendly and fast. The entire process only took a half hour.
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May 2023 by Linette Freund
In a interracial relationship. I can tell the treatment is different when I walk in with him versus by him going by himself. He’s deposited money into my savings for quite some time. But when he goes without me it’s always a problem. It’s easy to say it’s not like that, but tell the person on the receiving end that gets treated differently when his other half isn’t there. It shouldn’t be that way and anyone doing that should not be working there. I have had a problem a few years ago where a verve employee spoke to me very disrespectful about a loan that I wanted and I also had the money as well. I just wanted to build credit. But the employee spoke to me like I was below the poverty level or something. Never said anything too much but I have observed my other half experiencing similar treatment and I have to put it out there when he’s done nothing but try to do what’s right. As long as it’s not fraudulent, there’s no reason for him being rejected by a targeting employee. All people aren’t bad people! There’s bad in every race, not just black.
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May 2023 by Michelle Brickham
Took the time to meet my needs and make it easy.
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April 2023 by Bobbi Cummings
Fast, effective, humane customer service during the most vulnerable period of my life. Every human I came in contact with was so supportive. Thank you, Verve!
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April 2023 by Cha Meng CHANG
This is a good place to have an bank account because you will always get help and everything is simple
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March 2023 by Brady Rennert
Horrible customer service. Depositing my money in random strangers accounts multiple times which is so unprofessional and truly unbelievable. Today a worker was bad mouthing a customer and making fun of him for getting his locations mixed up when he left.
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February 2023 by Patrick Patri
A fantastic credit union. Very helpful and very friendly
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December 2022 by BETHANY KOLB
This is the worst place to bank! Do not bank here! No customer service and when there is they don't help with anything.
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November 2022 by Cindy Palecek
The tellers we're very friendly. I closed my account because there is lack of communication between The Verve buildings. My mother passed away in August. Jean called me to tell my siblings to come and get their share of her account. My brother did but I was unable to without a fight. The bottom line is lack of communication
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November 2022 by Greg Eberhart
I was very happy with the way I was treated, everything was explained to me and every question answered in a professional manner, very pleased
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October 2022 by Sue Larson
Great people! Amy went above and beyond for me. She made sure every detail was understood and took care of everything so quickly. Highly recommend Verve loan services!
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August 2022 by Jean Parins
Cathy couldn't have been any more helpful. She definately will keep me using Verve.
