Verve Credit Union is a place where many customers have positive experiences. Customers appreciate the friendly and knowledgeable staff, with some describing their visits as smooth and efficient. For example, virtual visits are quick and satisfactory, and loan experiences are often highlighted as low-rate and well-handled. The tellers are consistently friendly, making interactions pleasant. Several customers mention feeling supported and cared for, especially during difficult times, with one describing the customer service as fast, effective, and humane. Long-term members have found the bank to be generally reliable, though some have experienced issues such as unauthorized hard credit checks and billing problems, including large bill payments being processed before deposits, leading to NSF charges. Communication concerns have also been raised, especially in sensitive situations like the passing of a loved one, where lack of communication caused difficulties. Overall, Verve is known for good service and helpful staff, with a few areas for improvement in communication and billing practices.
Great experience, the staff always seems to be eager to help out when you walk in. Makes it feel warm and cozy!
April 2026
Briana was so very helpful, so professional and so knowledgeable about things I know nothing about. She explained things that must be done now and in the future and gave me her card for questions and help if I find I need it. Thank you so much, Briana! You are an asset to Verve!!!
April 2026
We really enjoyed this credit Union the customer service is excellent there is many locations near the Oshkosh area
