Best Western Waukesha Grand is a well-maintained and clean hotel that offers comfortable rooms with nice amenities. Guests find the beds comfortable and the rooms generally very clean, making it a good choice for those seeking a relaxing stay. The breakfast includes fresh and good-quality options, with waffles being a highlight, though some guests noted that the meat options could be improved. The hotel staff is friendly and personable, with the assistant manager receiving praise for excellent customer service and a welcoming attitude. Most guests feel safe during their stay and appreciate the walkable access to nearby restaurants, though traveling to other attractions may require driving. However, some concerns were raised about the atmosphere in the common areas, especially when a large family group occupied the lobby and dining area, treating it as their personal space during the weekend. Additionally, there were mixed experiences with the front desk clerk, with one guest mentioning a less professional initial interaction that improved later. Overall, Best Western Waukesha Grand provides a comfortable and friendly environment, with some minor issues related to privacy and accessibility, but remains a solid choice for travelers seeking a clean, friendly hotel with decent amenities.
The room was basic and clean. There is hand soap from a dispenser and there are dispensers in the shower for shampoo, conditioner, and a shampoo/ conditioner combo - but there was no body wash in the shower and no bar soap is provided. The bed seemed smaller than a standard queen, but it was comfortable. Overall the... read full comment
July 2026
Rooms very nice beds where comfortable breakfast was good location is nice plenty of places to eat and shop
May 2026
All the hallways smelled like weed or old socks. Nice staff, fine for one night.
