uBreakiFix by Asurion in Pleasant Prairie, WI, is a trusted destination for electronics repair, specializing in cell phones, game consoles, tablets, and computers. Customers appreciate the high-quality service and fast repairs, often completed in about an hour. Reviews highlight the exceptional customer service, with staff described as kind, patient, and knowledgeable. One reviewer noted the staff's ability to connect well with special needs children, showcasing their caring approach. Another customer emphasized the thorough explanations provided during repairs, which added to their positive experience. Many have expressed that the drive to the store is worthwhile due to the quality of service. Recently, customers have praised the friendly and knowledgeable staff, particularly Juan, who is eager to help. One customer mentioned how the team patiently guided them through options for their old tablet and MacBook, offering expert advice and competitive prices. The techs also custom-built a tablet with the desired specifications and provided tips for optimizing the setup. Follow-up service was highlighted for its dedication to customer satisfaction, with staff keeping customers informed about their repairs and offering additional assistance if needed. Another customer reported great service when their Samsung phone screen was fixed in just a few hours. Juan was noted for being thorough and knowledgeable throughout the process. A third customer shared their positive experience after getting a cracked camera lens replaced, along with a new screen cover at no extra charge. They appreciated the quick response when they returned for a follow-up, and Juan took care of the issue free of charge. Overall, uBreakiFix by Asurion stands out as a reliable, customer-focused option for tech repairs.
