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April 2024 by Belinda B.
I am writing this with a sense of disappointment and injustice having encountered an unexpected and, I believe, unwarranted charge during our recent visit to your establishment. On what was supposed to be a joyous occasion celebrating my child's 10th birthday, I was bemused to learn that an additional fee of $50 was applied simply because some family members enjoyed a brief use of the hotel pool--this, despite there being no clear indication that such charges would be imposed. One would reasonably assume that the amenities of a hotel, particularly the pool area, are included within the cost of the room unless it is explicitly stated otherwise. This presumption is based on customary industry practices observed in hotels nationwide, including waterparks like The Waters Resort and Waterpark, where charges are transparent and only applied per individual swimmer. This has never been disputed or challenged throughout numerous stays at varying accommodations undeniably because such transparency and trust form the cornerstone of guest relations. It is thus deeply unsettling when faced with a hidden cost which seems to disproportionately affect families such as mine. It's not opulent extravagance we seek but mere enjoyment of facilities we considered part of our package. It casts a shadow upon what was intended to be a festive family gathering. Moreover, when juxtaposed with clear communication regarding other policies such as your pet policy, one cannot help but feel aggrieved by the lack of consistency. Had this information been presented as clearly and readily available on our reservation or receipt--or even verbally communicated at check-in--we could have made an informed decision and possibly taken our celebrations elsewhere. The shock of this charge not only marred the experience we shared; it also placed unexpected strain on our finances, which is particularly poignant for families who budget precisely for such occasions. Charging for auxiliary family members who stopped by merely for dinner--and briefly at that--to use the swimming facility seems rather disproportionate and appears as an indiscriminate attempt to increase revenue without proper justification or guest consent. In fairness, it should be acknowledged that Dottie at the front desk exhibited commendable professionalism, and the quality of the room met our satisfaction. However, even stellar hospitality cannot compensate for inherent policy oversights which lead to customer dissatisfaction. Therefore, I urge you to review this charge policy regarding guest swimming access with urgency and transparency. It is paramount for guests to feel informed and valued--not penalized for unexpressed terms. At its heart, hospitality revolves around crafting memorable experiences rooted in comfort and trust--not discontent over hidden fees. As such correction measures and transparency regarding additional charges must be implemented with immediate effect to restore confidence among your guests and secure their future patronage. Sincerely,
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February 2024 by Jan-Phillip Gapayao
Nice hotel. Clean. Roomy. The pool was nice. And Culver's is just down the road.
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February 2024 by Deb Kowal
The beds were comfortable and I enjoyed watching movies on HBO. It was quiet and I slept really well. Love having a full sized fridge and kitchen and my own toaster! The Breakfast Gal, Cindy is AMAZING! She made things that were just like homemade like Egg Bakes, Corned Beef Hash and Great Scrambled Eggs! Will stay with you again! Thanks!
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February 2024 by Cody Shepherd
If you live in marathon county don't bother trying to stay here they are to stuck up to rent a room to anyone that has a marathon county address now knowing this I will never stay with this
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February 2024 by Mark Trottier
Really comfortable bed. Good breakfast. Nice pool and hot tub.
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February 2024 by Jacky Chen
Very clean room except the inside of the toilet. Other then that very cleanBreakfast was great. Attendant very friendly. Front desk this am ok but night shift Friday night was greatEasy off and on freeway which is a plus.Would recommend.
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February 2024 by Anna Rose
Stayed on 2-2-24. Rated 5 stars due to clean room, exceptional customer service, on the phone for booking and in person stay. Management was very friendly, talked in depth about how there #1 goal is to accommodate to customers... And eventually update the building even more in the future! They have emaculate rooms and swim area available and suitable for family and single use. Will be booking again next year.Shout out to front desk manager lady very pleasant to talk to. The older gentleman owner, and Cindy in the kitchen staff for an excellent stay overall!!!Rooms: Big suiteNoteworthy details: Amazing staff
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February 2024 by mike maciosek
It was a beautiful hotel the room was nice could have been better vacuumed but overall it was nice to have the small kitchen the fridge was way go cold no matter the setting had a few things freeze on us .It would have been nice to use the pool more Friday night the pool was jammed packed Saturday it was down for maintenance and when it did come back up it was cold and not the best temperature. Then it went down again Saturday night because of poop found in the pool so they had to shut it back down. Breakfast Saturday was ehh canned biscuits and gravy. Sunday breakfast probably would have been good if my clock is my room was right and was able to get downstairs before 950 when they closed at 10am.The bed was OK. The pillows were flat and the shampoo and stuff was all citrus smelling which my wife with sensitive skin had a hard time to use but we made it work.
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February 2024 by Misti/Sassette
This place was fantastic! The room was beautiful, clean & comfortable. Staff was friendly & helpful. I was worried about breakfast as I saw a review that said it wasn't good, but I had nothing to worry about it was delicious. They had a lot of variety. You could make pancakes, waffles, and a yogurt parfait. They had pastries, lemon bread, muffins, cereal, eggs, and sausage just so much to choose from. The ? on top!!! Was we checked out and went to leave, but my truck wouldn't start. I called for a tow, but they were extremely backed up they said they couldn't come for 2 to 3 hours. It was freezing outside & I had my son with me, so I asked if we could wait inside the lobby. They agreed to let us wait inside. They even made my son a bag of popcorn ? while we were waiting. It may seem to some like not a big deal, but to us, their kindness ❤️ will be remembered.Also, please remember the cook & cleaners work hard. Please tip them if you can!Rooms: Very clean, spacious & comfortable.
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January 2024 by Jennifer ross
Very nice hotel with excellent staff and the owner was also on premises and very kind.
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December 2023 by S O
$25 fee to check in early… before 4 pm. Another fee to stay an extra half hour. WORSTTTT hotel breakfast ever. Someone dumped a salt shaker in the liquid eggs with spam. The plain eggs were gone at 7:30. Oatmeal was dried up at 7:30 am. Bananas were a weird brown color as if refrigerated. Otherwise carbs and nonfat yogurts.Curtains wouldn’t close all the way so lights coming in all night from the RV dealership next door. Many workman here so alarm clock engines at 5:30 am. No lights in the parking lot so not sure of safety.Heater blew out cold air that bounced against the opposite wall and onto the bed. Kitchen faucet dripped.The public areas…elevator, bathrooms…had some sickly sweet spray that acosted the sinuses and asthma.Been here many times but something has definitely changed.One thing that hasn’t changed… the bottleneck at the elevator. One elevator. Hard to navigate the doorway with a full cart of luggage around all the corners. Especially when the carts aren’t maintained well.
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November 2023 by Sarah Kalkofen
Consistent quality for a Best Western hotel which is why we stay at chain hotels. Very clean, friendly and efficient staff, good breakfast. Nescafe machine was great. Pool and hot tub were the perfect temperatures which made it easy to go back and forth. Good location that as easy to get to. Would stay again.
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October 2023 by Mary Barrie
Staff were very helpful and super friendly. The place was clean and very comfortable. The pool and hot tub were wonderful. Breakfast was hot and really hit the spot. Shout out to the breakfast staff...she was great.
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October 2023 by Elizabeth Pla
Love itNice and clean. Great service. . Great location as well close to everything. . Good amenities. Including hot breakfast.They treat you as family. I will recommend it a 100%
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September 2023 by Jake Kuhl
I would love to give it a 3.5 star. The front desk staff is arguably the best part of the stay. Stephen was a Huge help with accommodations as well as recommendations. The pool is like bath water warm (which is super rare around here), it could use a good clean though. The breakfast is where I have to take a minute to complain. There is a waffle and pancake maker (usually you get one or the other), oatmeal, off brand cereal, milk that smelled questionable, the offering of the day is where I have to go down at least a star and a half. Monday morning 8/21/23 there was a hash that looked like someone ate hot dogs and puked it up into the tray and the smell wasn't much different. Tuesday I was surprised by the same offering. They really need to put more thought into their weekday daily offering. The kitchen staff was also quite quick and excited to close down breakfast promptly at 8:59. The breakfast needs a lot of work but otherwise the stay was quite nice.
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Rothschild, Wisconsin
