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February 2024 by Izzy N.
pet smart workers are incredibly rude! rather than explaining how to prepare to care for a first time pet, i was met with annoyance and passive aggression. extremely frustrating. also not to mention that they all have separate opinions on how to care for a pet! i asked one worker if i can put mystery snails in a tank with goldfish and she said, "absolutely not!" when I asked another she said, "of course you can!" so which is it? i just did research on google at that point. all the workers seem exasperated and annoyed instead of helpful. i had a lot of questions about how to go about buying snails and i was very kind ! they were awful.
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December 2023 by Nicole Walker
Refused to groom my dog even though she has been going there 10 years because they no longer recognize rabies vaccine tag from a vet. Only take paperwork now. Very poor service. Will never shop there again.
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November 2023 by ZiggyZ
I bought a counure at the store, they provided great service and helped us find the best food and toys, the only thing is that it was a black friday sale qnd she was the only thing that was NOT on sale! It was worth the $700
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November 2023 by Barbara Fields-deblois
Second time in two months that I have made a grooming appointment for my dog, waited 2 weeks and 20 minutes before the appointment they called me and canceled. That is so unprofessional! If you can't find groomers that are reliable, then DON'T have a grooming business. Now what?? They didn't try to squeeze me in, BECAUSE they were all booked up for today. I was booked in but I guess that doesn't matter! They didn't offer to get me in within the next couple of days, NOTHING! Honestly beyond fed up with businesses that could care less about professionalism, customer service and going that extra mile. If anyone knows of a good, reliable groomer please let me know!! Because, honestly, this place should not even be open!!
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November 2023 by Barbara F.
Second time in two months that I made a grooming appointment for my dog, waited 2 weeks, and 20 minutes before the appointment I get a call to tell me they had to cancel my dog's appointment. Fun fact, both times, the appointment was canceled, the groomer was Madelyn. Both times, an emergency came up, and she had to leave. That is so unprofessional! If you can't find groomers that are reliable, then DON'T have a grooming business. Now what?? They didn't try to squeeze me in, BECAUSE they were all booked up for today. I was booked in, but I guess that doesn't matter! They didn't offer to get me in within the next couple of days, NOTHING! Honestly, I'm beyond fed up with businesses that could care less about professionalism, customer service, and going that extra mile. If anyone knows of a good, reliable groomer, please let me know!! Because, honestly, this place should not even be open!!
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September 2023 by Beth Martell
Madelyn did a AMAZING job grooming my Pomeranian, Odie! I am a new customer to PetSmart and she just ensured that I will become a loyal and returning customer. Not only due to her 10 star groom she did, but her kindness and professionalism as well. I couldn’t be more pleased with my experience today! Thank you so much.
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September 2023 by Caryn Arsta
Grooming- Madelyn (Maddy) is the best! She treats our doodle as he was her own! We appreciate her and her talents! Easy online scheduling and friendly associates throughout the store!
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August 2023 by Rice House
This is a great place to shop for most of your pet needs. Obviously since most of us folks own dogs and cats. There is a huge dog and cat section. When it comes to other pets, they have sections for freshwater fish, birds, reptiles, and hamsters, etc.
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August 2023 by Jason Brown
I go in to get the food for my dog, and they have the brand that is acceptable to the sensitivities of the breed. They offer training courses, grooming and bathing, and accessories. They cater to all kinds of pets from dogs and cats to reptiles and fish.
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July 2023 by Elizabeth wulff
Booked my dog for grooming at 7am 5 days prior. Got a call at 7:02 to tell me they can't take him because the groomer won't be in till later that day amd the girl doing it is still training and needs supervision. I drove 25 miles for this appointment and now they want can't get me in until 5 days later. Check your appointments you're a professional business.
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July 2023 by Doug Fairchild
The prices aren’t alway the cheapest, but often they are. Better selection than Meijer, Target, and Walmart. The staff is the best. Dog friendly.
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June 2023 by Erin Kearns
Worst haircut I've ever seen on a dog. I usually take her elsewhere but needed a sooner date... never again. She is a squirmy puppy, I get it. But the groomer made every excuse under the sun to try and explain what she did (or didnt) do. I, not a groomer, will now be trying to fix this hack job. My poor baby :( stopped going to training there because of the employees and now will never go there for grooming either. Sad it has to be this way. I tried.
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May 2023 by Erin K.
They made my dog look like she went through a wood chipper. I now will have to pay another groomer to fix what this "groomer" did.
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May 2023 by Stephanie Ransom
I have been bringing my golden retriever here for almost 2 years. Staff in the salon are always so friendly, timely, and do an excellent job grooming.
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May 2023 by JOHN DIDIER
Tooks dogs there had a great experience, casiers love dogs
