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January 2024 by Andrew Parker
Some may miss the old Pick 'n Save, and some may still be upset that Sendik's closed because of the competition. I just miss the old Metro Market (pre-Covid), the one where the parking lot didn't smell like marijuana 24/7. Over the last few years this place has taken a nose dive. The prices are sky high and the employees seem like they'd rather be anywhere but there. But the worst part is how the clientele has changed. I was just there today with my two kids, and when we got of our car on the 2nd level, there were a few people hotboxing a white Mercedes SUV. They noticed me notice them, and then opened up the car door to say something. I had my two kids with me and was not the least bit interested in engaging in conversation. Fortunately, by the time we came back they were gone, but I was ready to call the police if need be. I swear the Shorewood Police Department could have a field day busting people getting high in that parking lot. Oh yeah, and there was a shooting there last year. That's right, someone fired a gun in the parking lot of a grocery store. I dread going there now, and will only do so if absolutely necessary.
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December 2023 by Andy P.
Some may miss the old Pick 'n Save, and some may still be upset that Sendik's closed because of the competition... I just miss the old Metro Market (pre-Covid), the one where the parking lot didn't smell like marijuana 24/7. Over the last few years this place has taken a nose dive. The prices are sky high and the employees seem like they'd rather be anywhere but there. But the worst part is how the clientele has changed. I was just there today with my two kids, and when we got of our car on the 2nd level, there were a few people hotboxing a white Mercedes SUV. They noticed me notice them, and then opened up the car door to say something. I had my two kids with me and was not the least bit interested in engaging in conversation. Fortunately, by the time we came back they were gone, but I was ready to call the police if need be. I swear the Shorewood Police Department could have a field day busting people getting high in that parking lot. Oh yeah, and there was a shooting there last year. That's right, someone fired a gun in the parking lot of a grocery store. I dread going there now, and will only do so if absolutely necessary.
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December 2023 by Andrew Krill
Never going back to Metro market or any Kroger store.1) It's insane how awful the self checkout is! As a programmer, I'm not sure I could design a worse system if I tried.We had 3 issues that required employee intervention, each time waiting about 5 minutes. Meanwhile other stations had issues needing an employee, and the line kept growing.2) They've replaced most checkout lanes with self checkout. Meaning the only option is the self checkout that doesn't work.3) They use facial recognition, shown off by the front door security cam and monitor. On the monitor, it draws a box around your face. Creepy.
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December 2023 by Joseph McDade
I like the produce and the selection of chilis here. However, they converted every checkout to be self check out. They want every customer to work for them for free while giving everyone the added bonus of super slow lines. This is awful...
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December 2023 by Rachel Nelson
Waited 20 minutes for a customer service representative to come to the desk. Then she wouldn’t accept my return because I have signed up for digital receipts instead of paper. Told me I couldn’t have bought my purchase here because they only have paper receipts. I explained that I had purchased my item here but I was signed up for digital receipts. Showed her the digital receipt of my purchase made from this store. She wouldn’t even look into it. Poor costumer service and additionally, she was mean and hurtful throughout the whole encounter.
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December 2023 by Deborah Voith
This is the worst shopping experience I have ever had! Absolutely no help at checkout. None of the "coupons" work to be honored. The manager and the checkout staff offered no solutions or alternatives. I would give no stars if possible.
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December 2023 by Eric Wykoff
Poorly managed.Needed something out of a locked display case. Store spent five minutes looking for the keys only to tell me the keys were not present as someone went home with them.Then the store manager, Tony lied to me twice when I called to complain. Presumably to avoid accountability.I will no longer shop at this location and intend to keep filing complaints with corporate as well as posting negative reviews until I hear back from Tony's boss.
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December 2023 by Rick and Dani Gramza
For as busy as Metro is, it is always clean and inventory is filled. You can’t go wrong with a grocery store that has a bar! Parking ample, safe neighborhood, staff is 50/50 regarding attentiveness. Most are wearing ear buds and don’t even make eye contact with you…but for all the reasons that you go to a grocery store, MM checks them all, great job team!
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November 2023 by Goofy Girl
I visit this Metro Market frequently and never received such unprofessional service. My sister and I were checking out at self checkout, and the checkout assistant Lakisha made us feel very uncomfortable. This representative was discriminating based off of whatever assumptions by constantly inspecting the videos on our self checkout even when she was the person present in the video, going through our bags, and staring at us and other black customers while checking out. When we asked for assistance from a manager she aggressively responded by saying “Why? I can help you”. I understand that people do steal, and I have never stolen or made to feel the way I did today.
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October 2023 by Blake Skolnick
I’m a regular customer and I’m disappointed by my latest experience at self checkout. My cart beeps as I’m leaving the checkout area and the employee from self checkout stops me and makes me count every item I have vs every single one on the receipt. She offers no assistance. She talks to me in a condescending tone and treats me like a child. Turns out everything was accounted for and paid. I will not be shopping here again after this experience.As a General Manager in food service I am not happy with this at all.
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October 2023 by Keegan Norris
Has everything a grocery store needs. However, most amenities are atrocious. The stairs within the parking structure have food thrown all over that remain there for months at a time and smells disgusting. People are regularly openly smoking within the stairwell as well.
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September 2023 by kkae World
The location is lovely, but even the manager is not trained on stuff. He should be. When you're the store manager you should be trained on everything? We needed 9 smoothies.And this is a lovely, cool location.
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September 2023 by Bill
THIS PLACE IS DANGEROUS – I WILL NEVER EVER SHOP THERE AGAIN.Employees openly smoking pot in the parking lot with customers / other employees. Car break-ins. Panhandlers in the parking lot, in the vestibule between the parking lot and store entrance AND in the store. NO SECURITY. No enforcement of whomever parks in the handicapped or grocery pick up spots.Shop lifters running out of the store with arms full of groceries.I politely waited to pull into a parking spot while another group put their two full carts of groceries in their car. They could clearly see me and that I was giving them time and space. Then they pushed both carts into the space I was pulling in to. I went to Sendik's.People driving the wrong way in the parking lot, horns honking at people to get out of the way and cars taking up 2 parking spaces.Parking lot is filthy.I've counted up to 5 security guards (I use that term loosely) in the store at one time, and they do nothing. One security guard was standing around with 7 employees being LOUD and BOISTEROUS while not one employee helping any of the checkouts.Employees stand around playing, talking, texting on their phones. The employees are more concerned about their phones than helping customers.More security guards (Again I use that term loosely) than cashiers.All the good employees that I came to know over the years are gone. I can only speculate they left because they couldn't put up with the working conditions.I rather go to another store and pay more than risk my safety.
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September 2023 by Rob Dilgard
Used to be super clean and have lots of open cashier lines with baggers. It was an excellent shopping experience where it seemed like they took pride with being the best. However, since Covid this store seems to be going downhill with every visit. Super dirty shopping carts and parking lot, self checkout only, no baskets, tons of items from other parts of the store left on random shelves. Overall, it's annoying to shop at and wouldn't come here if it wasn't so close by. Hope they can turn it around or sell it to Sendiks.
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August 2023 by Jo Anne M.
Has anyone in management at this store ever heard of customer care. Check out is complete bollocks. Self-serve check out required a staff person to check age, to receive the coupons scanned, to fix the weight scale and to rescan items that had been already scanned. Also the arrangement of shelf items is a puzzle with no one around to ask questions of. We had coupons that were mailed to the house, but the store did not have the items on the coupons. I don't care how far I have to go, but I'll never go there again.