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July 2025 by Gillian
We had an issue with our bill, in that even though our lines were turned OFF internationally, the physical SIM card was still connecting to towers & we were charged over $700 in daily fees.
Nikki who was based at sun prairie understood our concern & also couldn’t understand why this was happening. She was incredibly helpful at trying to resolve this issue. She was fantastic.
EDIT- after 2 months, Nikki wasn’t so fabulous. Our concern was never addressed & we are still out of pocket $700
AVOID US CELLULAR AT ALL COSTS. ABSOLUTE THIEVES!!!!!
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July 2025 by W Lee
Tray is an absolute asset to this place, and I can't say enough good things about him. I had to deal with a very difficult situation, and I walked in the store, already in tears. He was so kind and helped me through everything that needed to get done. Even when he had to repeat things to me, he never lost his compassion and professionalism. I'd wait in line just to be helped by him again. I hope he knows what a difference he made today. Thank you, Tray, from the bottom of my heart🩶
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July 2025 by jessie johnson
Walked in, no one acknowledged our presence. Left. I understand they were busy but being acknowledged and told they'll help us soon or at least letting us know what the situation is currently is the most basic customer service. Will never come to this location again.
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June 2025 by Larry Olson
I walked in this morning and two salesperson in store. One working with customer and other person, a male, talking on his phone. After 30 seconds he continued talking as he walked to the a back room and shut the door. He left me standing in front of his desk without acknowledging me.
Been a customer since 1988.
Not very welcoming.
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June 2025 by Kaylan Wolf
Tray was a very kind and helpful person took care of exactly what I needed definitely will be going back for help at this location!
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June 2025 by Rachael McKenzie
So easy, Mitch was fantastic to work with, answered all my questions, made upgrading two phones a breeze. Take those pictures and make memories, Mitch!
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May 2025 by S M
Tray and John were awesome and immediately helped me resolve a problem with resetting my phone and my hotspot issue.
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March 2025 by teresa simon
Tray and Marcus both are reel super awesome!!!!!!! Very professional. Very mature !!!!!!! They helped me out to the wonderful max !!!!!! Xcllnt hard workers !!!!!!! Keep them employed !!!!!! Xcllnt customer service. Very caring kind loyal customer service representatives !!!!!!! Give Tray and Marcus raise, recognition. !!!!!
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March 2025 by Red CanisSapien
Miss Staplemann rocks at her job. For being relatively new, she knew her stuff and was not afraid to ask for help, if needed. Very personable and actually fun to work with to get my stuff in order. Thanks!!
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February 2025 by Brian Burdick
Nice people, will was awesome today, helped me out big time, this is my new store.
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February 2025 by Rebecca Lindberg
Samantha was the best , go to this US Cell location ! Thank you !
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December 2024 by Steve Stocker
Marcus and Teya were PHENOMENAL!!!!
They were able to make the impossible happen!
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December 2024 by Arthur Freda
Ask for Mitch was very helpful transitioning from awful T-Mobile. I give this location 5 stars if you want a great customer experience come to this location.
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December 2024 by McKenzie Counsell
Went for a simple upgrade & worked with Teya, she was absolutely amazing. Kept eveything straight to the point & broke down any of my questions that I had. Highly recommend Teya!
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December 2024 by Troy Kuhl
Garth is extremely helpful and knowledgeable. He successfully corrected my billing issues after multiple failed attempts from associates at other USCell locations.
