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February 2024 by Latrice Jones
Came in today to switch phones over and Mr. Garth has done an excellent job. Truly appreciate all his assistance even put my screen protector on what a great guy.
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February 2024 by alena bursaw
Garth(?) had great customer service! He was Funny, was a great help & got what I needed to be done!
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January 2024 by John McCloskey
Adrian was very professional. He helped install liquid glass on my phone.
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December 2023 by Sandy Esser
Alex was very nice and extremely helpful. We’ve honestly never had a bad experience at the Sun Prairie US Cellular store.
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December 2023 by Zach Morris
Very good help received tonight from Alex regarding my phone bill and payment too.
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November 2023 by Charles Doucette
Maddy was helpful and made sure all of our questions were answered and we were ready to use the phone. Did not feel rushed at all. Very good experience
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October 2023 by Erika Medina
Garth was so patient and amazing! If you need a phone, make sure you schedule a time to meet with Garth Jorgensen.
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October 2023 by Danny Lowery
Alex did a great job helping us transfer one of our son’s old phones over to a new account. He was very accommodating, patient, and excellent at follow up!
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September 2023 by Jenny Maue
Adrian was a huge help and so easy to work with on the phone upgrade. This location is always so helpful!
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July 2023 by Sarah Klang
I made a same day appointment and had all of my needs met within 10 minutes. Josh was straight forward and very helpful!
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June 2023 by Milan Robinson
Will exhaust all avenues when troubleshooting issues a customer is having with a device; from my experience. I give them high kudos! Very respectful and authentically caring... in genuine way. CANNOT say that about the east side Madison us cellular location.
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May 2023 by Amy Ellis
Bailey was very helpful and very fast with our process of getting new phones for our family (3 phone upgrades). She was very nice and helped us out so very much?
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April 2023 by Diane Hatfield-Storhoff
Josh Oliver did a fabulous job in assisting my husband and I today.We switched back to US cellular after 23 years + .. after leaving we realized we had made a mistake.Josh was an exceptional person and very helpful! He’s probably the BEST CUSTOMER SERVICE PERSON, I’ve worked with in 5 years! What a valuable asset he is !Thank you!!
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April 2023 by Katja Kunzke
The associate I worked with was constantly interrupted by Hayden, apparently her manager. He started no less than four conversations about training issues that significantly lengthened the time I had to spend waiting. I consider this rude and poor customer service.
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December 2022 by marianne young
I've had to stop the last two days 1st to activate a insurance claim and the second day for a setting. My total waiting time for 2 visits was 4 hours. I understand you're short staffed but your a big enough company to hire more help. Your employees are the ones that take the screaming from unhappy customers.
